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The Overcharged Phone Bill Complaint Letter is a critical consumer protection document used in Nigeria when telecommunications service providers have issued incorrect or excessive charges. This document should be used when a customer identifies discrepancies in their phone bill that haven't been resolved through initial customer service channels. It serves as a formal written record of the complaint and typically includes detailed account information, specific billing discrepancies, and previous communication attempts. The letter must comply with Nigerian telecommunications regulations, particularly the Nigerian Communications Act 2003 and Consumer Code of Practice Regulations 2007, which provide the framework for consumer rights in telecommunications services. This document is particularly important as it establishes a formal paper trail and can be used as evidence if the matter requires escalation to the Nigerian Communications Commission (NCC) or other regulatory bodies.

1. Sender's Details: Full name, address, contact number, and account number of the complainant

2. Date: Current date of writing the letter

3. Recipient's Details: Name and address of the telecommunications company, including department if known

4. Subject Line: Clear indication that this is a complaint about phone bill overcharging

5. Account Information: Phone number, account number, and billing period in question

6. Issue Description: Detailed explanation of the billing discrepancy, including specific amounts and dates

7. Previous Contact: Summary of any previous attempts to resolve the issue

8. Request for Resolution: Clear statement of what action you want the company to take

9. Closing: Professional closing with signature and contact information