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The Complaint Letter To Hotel Manager is a essential document used within New Zealand's hospitality industry when guests need to formally address issues encountered during their hotel stay. This document serves multiple purposes: it creates a formal record of the complaint, details specific incidents and their impact on the guest's experience, and requests specific remedial action. The letter should be drafted in accordance with New Zealand consumer protection laws, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986, which provide the legal framework for consumer rights in accommodation services. It's typically used when informal resolution attempts have failed or when the severity of the issue requires formal documentation. The letter should maintain a professional tone while clearly articulating the complaint and desired outcome, making it an important tool in the dispute resolution process within New Zealand's hospitality sector.

1. Sender's Contact Information: Full name, address, contact number, email, and any relevant booking reference numbers

2. Date: The current date when writing the letter

3. Recipient's Information: Hotel manager's name (if known), hotel name, and complete address

4. Subject Line: Clear indication that this is a complaint letter with reference to specific incident/stay dates

5. Opening Paragraph: Introduction identifying yourself as a guest and the dates of your stay

6. Incident Details: Specific details of the issue(s) encountered, including dates, times, and locations within the hotel

7. Impact Statement: Explanation of how the issue(s) affected your stay or caused inconvenience

8. Previous Contact: Details of any attempts already made to resolve the issue with staff

9. Desired Resolution: Clear statement of what action you expect the hotel to take

10. Closing: Professional closing with a specific timeframe for expected response