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1. Business Continuity and Disaster Recovery: Include when services are critical to customer operations or when handling sensitive data

2. Data Protection and Privacy: Required when personal data processing is involved or for compliance with Privacy Act 2020

3. Security Requirements: Include for services involving IT systems, sensitive data, or physical security

4. Intellectual Property Rights: Necessary when services involve creation or use of intellectual property

5. Change Management: Include when service requirements are likely to evolve or require frequent updates

6. Subcontracting: Required when service provider may need to engage subcontractors

7. Insurance: Include when services involve significant risks or regulatory requirements

8. Training and Support: Necessary when service includes user training or ongoing support

9. Transition and Exit: Include for complex services requiring detailed handover procedures

1. Schedule 1 - Service Descriptions: Detailed description of services provided under each service tier

2. Schedule 2 - Service Level Metrics: Specific performance metrics, measurement methods, and targets for each service tier

3. Schedule 3 - Fee Schedule: Detailed pricing structure, including base fees and variable charges for each service tier

4. Schedule 4 - Service Credit Calculations: Detailed methodology for calculating service credits and penalties

5. Schedule 5 - Operational Procedures: Day-to-day operational procedures, escalation paths, and contact details

6. Schedule 6 - Technical Requirements: Technical specifications and requirements for service delivery

7. Schedule 7 - Reporting Templates: Standard formats for performance reports and other required documentation

8. Appendix A - Key Personnel: List of key personnel from both parties and their roles

9. Appendix B - Approved Subcontractors: List of pre-approved subcontractors and their authorized scope of work