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Sales And Service Agreement
"I need a Sales and Service Agreement for my IT company based in Riyadh to provide hardware products and ongoing maintenance services to a government healthcare facility, ensuring compliance with Saudi healthcare regulations and including specific service level requirements for critical medical systems."
1. Parties: Identification of the contracting parties including full legal names, commercial registration numbers, and authorized representatives
2. Background: Context of the agreement and brief description of the business relationship
3. Definitions: Detailed definitions of key terms used throughout the agreement
4. Scope of Supply: Detailed description of products to be sold and services to be provided
5. Pricing and Payment Terms: Product prices, service fees, and payment schedule in compliance with Sharia principles
6. Delivery Terms: Delivery schedule, locations, and conditions for products
7. Service Performance: Service levels, performance standards, and implementation timeline
8. Warranties and Representations: Warranties for products and services, including compliance with Saudi standards
9. Term and Termination: Duration of agreement and conditions for termination
10. Confidentiality: Protection of confidential information and trade secrets
11. Intellectual Property Rights: Ownership and usage rights of intellectual property
12. Liability and Indemnification: Limitation of liability and indemnification obligations
13. Force Majeure: Events excusing performance and their consequences
14. Governing Law and Dispute Resolution: Saudi law as governing law and dispute resolution mechanisms
15. General Provisions: Standard boilerplate clauses including notices, amendments, and entire agreement
1. Training Services: Include when the agreement involves training of customer personnel
2. Maintenance Services: Include when ongoing maintenance services are part of the agreement
3. Insurance: Include when specific insurance requirements are necessary for high-value or high-risk products/services
4. Import/Export Compliance: Include when products are being imported/exported
5. Data Protection: Include when personal data processing is involved
6. Quality Assurance: Include for agreements involving technical or regulated products
7. Change Management: Include when the scope of services may require modifications during the term
8. Service Level Agreement (SLA): Include when specific performance metrics need to be measured and maintained
1. Product Specifications: Detailed technical specifications of products
2. Service Scope: Detailed description of services, including methodology and deliverables
3. Price List: Detailed pricing for products and services, including any volume discounts
4. Service Levels: Specific service level metrics and performance indicators
5. Implementation Timeline: Detailed timeline for delivery and implementation
6. Contact Details: Key contacts and escalation matrix for both parties
7. Warranty Terms: Detailed warranty terms and conditions for products
8. Maintenance Schedule: Schedule of maintenance services if applicable
Authors
Information Technology
Oil & Gas
Healthcare
Manufacturing
Telecommunications
Construction
Energy
Industrial Equipment
Professional Services
Automotive
Defense & Security
Infrastructure
Legal
Sales
Procurement
Commercial
Operations
Service Delivery
Technical Services
Compliance
Finance
Supply Chain
Business Development
Customer Support
Commercial Director
Sales Manager
Procurement Manager
Legal Counsel
Contract Manager
Service Delivery Manager
Operations Director
Business Development Manager
Technical Services Manager
Account Executive
Chief Commercial Officer
Supply Chain Manager
Compliance Officer
Project Manager
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