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The Complaint Letter About Cleaning Services is a formal document used when cleaning services fail to meet contracted standards or violate service agreements in South Africa. This document is essential when informal resolution attempts have been unsuccessful and a formal written complaint is necessary. It should be used to document specific instances of service failure, detail the impact of poor service, and request specific remedies. The letter must align with South African consumer protection legislation, particularly the Consumer Protection Act 68 of 2008, and can serve as a precursor to legal action if necessary. It's designed to create a formal record of the complaint while maintaining professional communication and clearly outlining desired resolutions.

1. Sender's Details: Full name, address, contact information, and customer/account reference number if applicable

2. Recipient's Details: Company name, address, and relevant department/person

3. Date and Reference: Current date and any relevant reference numbers for the service agreement or previous communications

4. Subject Line: Clear indication that this is a formal complaint about cleaning services

5. Service Details: Specific information about the cleaning service agreement, including dates, frequency, and scope of services

6. Description of Issues: Detailed explanation of the problems encountered with the cleaning service

7. Impact Statement: Description of how these issues have affected you or your property

8. Previous Communication: Summary of any previous attempts to resolve the issue

9. Desired Resolution: Clear statement of what resolution you are seeking

10. Closing Statement: Professional closing with expected timeframe for response and any consequences of non-action