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A Complaint Letter About Cleaning Services is a formal document used when cleaning services fail to meet contracted standards or expectations within the Malaysian jurisdiction. This document is essential when informal communication attempts have not resolved the issues satisfactorily. The letter should be drafted in accordance with Malaysian consumer protection laws, particularly the Consumer Protection Act 1999 and relevant contract laws. It serves as an official record of the complaint and can be used as evidence in consumer tribunals or legal proceedings if necessary. The document typically includes service history, specific instances of inadequate service, previous communication attempts, and clear requests for resolution. It's particularly important to maintain detailed records and reference specific contract terms when drafting this type of complaint letter in Malaysia, as this supports any potential legal action or tribunal claims.

1. Sender's Details: Full name, address, contact information, and customer/contract reference number if applicable

2. Recipient's Details: Company name, address, department, and specific contact person if known

3. Date: Current date of writing the complaint letter

4. Subject Line: Clear indication that this is a complaint about cleaning services with reference numbers if applicable

5. Service Details: Information about the cleaning service contract, including dates, frequency, and type of service agreed upon

6. Complaint Details: Specific description of the problems with the cleaning service, including dates and instances of unsatisfactory service

7. Impact Statement: Explanation of how the poor service has affected you or your business

8. Previous Communications: Summary of any previous attempts to resolve the issue

9. Required Resolution: Clear statement of what action you expect the company to take to resolve the situation

10. Closing: Professional closing with expected timeframe for response and your signature