The Customer Privacy Notice is a mandatory document required under UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection, which must be provided to customers whose personal data is being collected and processed. This document serves as a transparent communication tool between organizations and their customers, explaining how personal data is handled, processed, and protected. It should be implemented by any organization operating in the UAE that collects or processes customer personal data, whether in mainland UAE or in free zones such as DIFC or ADGM. The notice must be easily accessible, written in clear language, and contain all mandatory information required by UAE law, including details about data collection purposes, processing activities, customer rights, and data protection measures.
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1. Introduction: Overview of the privacy notice and its purpose
2. Scope and Applicability: Who the privacy notice applies to and what activities it covers
3. Definitions: Key terms used throughout the privacy notice
4. Types of Personal Data Collected: Detailed categories of personal information collected from customers
5. Purposes of Data Collection and Processing: Explanation of how and why personal data is collected and used
6. Legal Basis for Processing: Legal grounds under UAE law for processing personal data
7. Data Sharing and Disclosure: Information about third parties with whom data is shared
8. Data Security Measures: Overview of security measures to protect personal data
9. Data Retention: How long different types of personal data are retained
10. Your Rights: Customer rights regarding their personal data under UAE law
11. Contact Information: How to contact the organization about privacy concerns
12. Updates to Privacy Notice: How changes to the privacy notice will be communicated
1. International Data Transfers: Required if personal data is transferred outside the UAE
2. Cookies and Tracking Technologies: Required for businesses with websites or apps using these technologies
3. Children's Privacy: Required if services might be used by or data collected from minors
4. Specific Processing Activities: Required for special categories of data or unique processing activities
5. Free Zone Specific Provisions: Required if operating in DIFC or ADGM
6. Sector-Specific Privacy Information: Required for regulated industries like healthcare or financial services
1. Schedule 1: Detailed Data Categories: Comprehensive list of all personal data categories collected and processed
2. Schedule 2: Third Party Processors: List of data processors and categories of processing activities
3. Schedule 3: Technical and Security Measures: Detailed description of security measures and protocols
4. Appendix A: Cookie Policy: Detailed information about cookies and tracking technologies used
5. Appendix B: Data Subject Request Form: Template form for customers to exercise their data rights
6. Appendix C: Consent Forms: Standard consent forms for specific data processing activities
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