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1. Service Level Agreement (SLA): Detailed service levels and performance metrics, used when specific performance standards need to be measured

2. Change Management: Procedures for requesting and implementing changes to services, used in complex or long-term service arrangements

3. Business Continuity and Disaster Recovery: Required for critical services or when handling sensitive data

4. Compliance with Industry Standards: Include when specific industry regulations or standards must be met

5. Personnel Requirements: Used when specific qualifications or security clearances are required for service delivery

6. Insurance Requirements: Detailed insurance obligations, particularly relevant for high-risk services

7. Audit Rights: Include when client requires rights to audit service provider's operations or compliance

8. Subcontracting: Rules and restrictions on subcontracting, important for complex service arrangements

1. Schedule 1 - Service Description: Detailed technical specifications and scope of services

2. Schedule 2 - Fee Schedule: Detailed pricing, rate cards, and payment terms

3. Schedule 3 - Service Levels: Specific performance metrics, measurement methods, and remedies

4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and security measures

5. Schedule 5 - Contact Details: Key contacts and escalation procedures

6. Appendix A - Technical Requirements: Technical specifications and requirements for service delivery

7. Appendix B - Change Request Form: Standard form for requesting and documenting service changes

8. Appendix C - Acceptance Testing Procedures: Procedures and criteria for accepting deliverables