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Cloud Master Agreement

Cloud Master Agreement Template for Austria

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Key Requirements PROMPT example:

Cloud Master Agreement

"I need a Cloud Master Agreement under Austrian law for our enterprise SaaS platform that will be launching in March 2025, with strong data protection provisions and specific terms for financial sector clients."

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Document background
The Cloud Master Agreement serves as the foundational legal framework for cloud service relationships in the Austrian market. It is designed for use when establishing a long-term cloud services arrangement between a provider and customer, covering various service models (SaaS, PaaS, IaaS). The agreement addresses critical aspects such as data protection under GDPR, service level commitments, security requirements, and risk allocation, while ensuring compliance with Austrian civil law and EU regulations. This document is particularly important for businesses operating in Austria or serving Austrian customers, as it incorporates specific legal requirements of the jurisdiction while maintaining flexibility to accommodate different cloud service offerings and business models.
Suggested Sections

1. Parties: Identification and details of the contracting parties (cloud service provider and customer)

2. Background: Context of the agreement and general purpose of the cloud services relationship

3. Definitions: Detailed definitions of technical terms, service-related concepts, and other key terms used throughout the agreement

4. Services: Overview of cloud services provided, service levels, and service delivery terms

5. Customer Obligations: Customer responsibilities, acceptable use policies, and compliance requirements

6. Fees and Payment: Pricing structure, payment terms, invoicing, and related financial provisions

7. Data Protection and Security: GDPR compliance, data processing terms, security measures, and data handling procedures

8. Intellectual Property Rights: IP ownership, licenses, and restrictions on use of services and content

9. Confidentiality: Protection of confidential information and trade secrets

10. Term and Termination: Duration of agreement, renewal terms, and termination rights

11. Liability and Indemnification: Limitation of liability, warranty disclaimers, and indemnification obligations

12. Force Majeure: Provisions for unforeseen circumstances and force majeure events

13. Governing Law and Jurisdiction: Austrian law application and jurisdiction for dispute resolution

14. General Provisions: Miscellaneous legal provisions including assignment, severability, and entire agreement

Optional Sections

1. Professional Services: Additional implementation, configuration, or consulting services (include if provider offers professional services)

2. Reseller Provisions: Terms for reselling cloud services to third parties (include if customer is authorized to resell)

3. Insurance: Specific insurance requirements and coverage obligations (include for high-value or high-risk services)

4. Business Continuity: Disaster recovery and business continuity requirements (include for critical services)

5. Audit Rights: Customer audit and inspection rights (include for regulated industries or upon customer request)

6. Service Credits: Financial compensation for service level failures (include if offering specific SLA commitments)

7. Export Control: Export control compliance requirements (include if services involve international data transfers)

Suggested Schedules

1. Service Description Schedule: Detailed technical specifications and features of cloud services

2. Service Level Agreement: Specific service levels, metrics, measurement methods, and remedies

3. Pricing Schedule: Detailed pricing, payment terms, and calculation methods

4. Data Processing Agreement: GDPR-compliant data processing terms and technical/organizational measures

5. Security Requirements: Detailed security controls, protocols, and compliance requirements

6. Support Services Schedule: Support level descriptions, response times, and escalation procedures

7. Acceptable Use Policy: Detailed rules and restrictions for use of the cloud services

8. Business Continuity Plan: Detailed disaster recovery and business continuity procedures

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok成人版 | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions














































Clauses









































Relevant Industries

Information Technology

Financial Services

Healthcare

Education

Manufacturing

Retail

Professional Services

Government

Telecommunications

Media and Entertainment

Research and Development

Insurance

Transportation and Logistics

Energy and Utilities

Relevant Teams

Legal

Information Technology

Procurement

Information Security

Compliance

Risk Management

Data Protection

Operations

Finance

Vendor Management

Relevant Roles

Chief Information Officer

Chief Technology Officer

Chief Legal Officer

General Counsel

IT Director

Cloud Services Manager

Procurement Manager

Data Protection Officer

Information Security Manager

Contract Manager

Legal Counsel

IT Security Officer

Compliance Officer

Risk Manager

Technology Procurement Specialist

Cloud Architecture Manager

Industries










Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks, 聽Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination, 聽Severance Pay, Governing Law, Entire Agreemen

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