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Cloud Master Agreement

Cloud Master Agreement Template for Indonesia

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Key Requirements PROMPT example:

Cloud Master Agreement

"I need a Cloud Master Agreement under Indonesian law for a fintech company providing cloud-based payment processing services to banks and financial institutions, with specific attention to OJK regulations and data localization requirements."

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Document background
The Cloud Master Agreement serves as the foundational contract for organizations seeking to establish or receive cloud computing services in Indonesia. This document is essential when implementing cloud solutions that must comply with Indonesian regulations, particularly Government Regulation No. 71 of 2019 and the Personal Data Protection Law. The agreement covers critical aspects including service delivery, data protection, security measures, service levels, and regulatory compliance requirements. It is designed to address specific Indonesian market requirements while incorporating international best practices for cloud service delivery. The Cloud Master Agreement is typically used when establishing long-term cloud service relationships and includes provisions for scalability, service modifications, and technology updates, while ensuring compliance with local data sovereignty and protection requirements.
Suggested Sections

1. Parties: Identification of the contracting parties including their legal names, registration numbers, and addresses

2. Background: Context of the agreement and brief description of the parties' business relationship

3. Definitions: Comprehensive list of defined terms used throughout the agreement

4. Services: Overview of cloud services to be provided, service levels, and service delivery terms

5. Data Protection and Security: Obligations regarding data protection, security measures, and compliance with Indonesian Personal Data Protection Law

6. Service Levels and Support: Service level commitments, performance metrics, and support services

7. Charges and Payment: Pricing, payment terms, invoicing, and related financial provisions

8. Intellectual Property Rights: IP ownership, licenses, and restrictions on use of services and content

9. Confidentiality: Protection of confidential information and trade secrets

10. Term and Termination: Duration of agreement, renewal terms, and termination rights

11. Liability and Indemnification: Limitation of liability, indemnification obligations, and risk allocation

12. Force Majeure: Events excusing performance and related procedures

13. Governing Law and Dispute Resolution: Choice of Indonesian law and dispute resolution mechanisms

14. General Provisions: Standard boilerplate provisions including notices, assignment, and amendments

Optional Sections

1. Regulatory Compliance: Additional compliance requirements for regulated industries (e.g., financial services, healthcare)

2. Business Continuity and Disaster Recovery: Detailed provisions for service continuity and recovery procedures

3. Audit Rights: Customer rights to audit provider's facilities and practices

4. Local Content Requirements: Provisions addressing Indonesian local content requirements if applicable

5. Insurance: Specific insurance requirements beyond standard coverage

6. Change Control: Formal procedures for changes to services or agreement terms

7. Environmental, Social and Governance (ESG): ESG commitments and reporting requirements

Suggested Schedules

1. Service Description Schedule: Detailed technical specifications of cloud services

2. Service Level Agreement (SLA): Detailed service levels, metrics, and remedies

3. Pricing Schedule: Detailed pricing, payment terms, and calculation methods

4. Security Requirements: Detailed security specifications and compliance requirements

5. Data Processing Agreement: Detailed terms for processing personal data in compliance with Indonesian law

6. Support Services Schedule: Detailed support procedures, escalation paths, and response times

7. Acceptable Use Policy: Rules and restrictions for use of the cloud services

8. Business Continuity Plan: Detailed procedures for maintaining service continuity

9. Exit Plan: Procedures and requirements for service termination and transition

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok成人版 | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions




























































Clauses















































Relevant Industries

Financial Services

Technology

Healthcare

E-commerce

Manufacturing

Government and Public Sector

Education

Telecommunications

Retail

Professional Services

Media and Entertainment

Insurance

Energy and Utilities

Relevant Teams

Legal

Information Technology

Procurement

Compliance

Information Security

Risk Management

Operations

Finance

Technology Infrastructure

Data Protection

Vendor Management

Enterprise Architecture

Relevant Roles

Chief Information Officer

Chief Technology Officer

Chief Legal Officer

Head of Procurement

IT Director

Legal Counsel

Data Protection Officer

Compliance Manager

Cloud Infrastructure Manager

IT Security Manager

Procurement Manager

Contract Manager

Technology Risk Manager

Enterprise Architect

Solutions Architect

Information Security Officer

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks, 聽Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination, 聽Severance Pay, Governing Law, Entire Agreemen

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