Document background
The Master Client Agreement serves as the primary contractual framework for establishing and managing ongoing business relationships between service providers and their clients in Indonesia. This document is typically used when parties anticipate multiple transactions or service arrangements over time and want to avoid negotiating terms for each individual transaction. The agreement encompasses key aspects such as service delivery, payment terms, intellectual property rights, confidentiality, and dispute resolution, while ensuring compliance with Indonesian law, including the Civil Code and relevant commercial regulations. It provides flexibility through its schedules and work order system, allowing specific services and terms to be agreed upon while maintaining consistent overarching terms. The document must be drafted in Indonesian language with an English translation if required, in accordance with Law No. 24 of 2009, and should incorporate local law requirements regarding electronic transactions, consumer protection, and commercial relationships.
