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Managed Services Contract

Managed Services Contract Template for Austria

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Key Requirements PROMPT example:

Managed Services Contract

"I need a Managed Services Contract under Austrian law for IT infrastructure management services, including 24/7 support and cloud hosting services, with implementation starting March 2025 and specific provisions for financial services regulatory compliance."

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Document background
This Managed Services Contract template is designed for use under Austrian jurisdiction when establishing a formal arrangement for the provision of ongoing managed services. It is particularly suitable for scenarios where a business requires consistent, professionally managed services, typically in areas such as IT infrastructure, facilities management, or business process outsourcing. The document incorporates essential provisions required under Austrian law, including compliance with the ABGB (Austrian Civil Code), UGB (Commercial Code), and GDPR requirements. The contract structure accommodates various service types while ensuring proper risk allocation, clear performance metrics, and comprehensive operational procedures. It is designed to be adaptable for different service scopes while maintaining compliance with Austrian legal requirements and business practices.
Suggested Sections

1. Parties: Identification and details of the service provider and customer, including registration numbers and authorized representatives

2. Background: Context of the agreement and brief description of the parties' intentions

3. Definitions: Detailed definitions of technical terms, service-related concepts, and other important terminology used throughout the agreement

4. Services Scope: Detailed description of the managed services to be provided, including core obligations and service boundaries

5. Service Levels: Specific service level commitments, performance metrics, and measurement methodologies

6. Term and Termination: Duration of the agreement, renewal terms, and conditions for termination

7. Charges and Payment: Fee structure, payment terms, invoicing procedures, and price adjustment mechanisms

8. Provider Obligations: Specific responsibilities and commitments of the service provider

9. Customer Obligations: Customer responsibilities, including access provision and cooperation requirements

10. Data Protection and Security: GDPR compliance measures, data handling procedures, and security requirements

11. Intellectual Property Rights: Ownership and usage rights of IP, including pre-existing IP and newly created materials

12. Liability and Indemnification: Limitation of liability, indemnification obligations, and insurance requirements

13. Force Majeure: Circumstances excusing performance and related procedures

14. Confidentiality: Protection of confidential information and trade secrets

15. Governing Law and Jurisdiction: Confirmation of Austrian law application and jurisdiction for disputes

Optional Sections

1. Change Management: Procedures for requesting and implementing changes to services or contract terms. Include when services are likely to evolve significantly

2. Transition and Implementation: Procedures for initial service setup and transition. Include for complex service implementations

3. Business Continuity and Disaster Recovery: Specific provisions for ensuring service continuity. Include for critical services

4. Staff and Key Personnel: Requirements for service delivery personnel. Include when specific expertise or security clearance is needed

5. Exit Management: Detailed procedures for service termination and transition. Include for complex or critical services

6. Audit Rights: Customer's rights to audit service provision. Include for regulated industries or critical services

7. Subcontracting: Rules and procedures for engaging subcontractors. Include when subcontracting is likely

8. Environmental Requirements: Environmental compliance and sustainability requirements. Include for environmentally sensitive services

9. Insurance: Specific insurance requirements. Include for high-risk services

Suggested Schedules

1. Schedule 1 - Service Description: Detailed technical and operational specifications of all services

2. Schedule 2 - Service Levels and KPIs: Detailed service level agreements, metrics, and measurement methodologies

3. Schedule 3 - Charges: Detailed pricing, payment structure, and calculation methodologies

4. Schedule 4 - Customer Dependencies: Detailed list of customer-provided equipment, access, and resources

5. Schedule 5 - Security Requirements: Detailed security protocols, standards, and compliance requirements

6. Schedule 6 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

7. Schedule 7 - Business Continuity Plan: Detailed disaster recovery and business continuity procedures

8. Schedule 8 - Transition Plan: Detailed implementation and transition procedures

9. Schedule 9 - Approved Subcontractors: List of pre-approved subcontractors and their roles

10. Schedule 10 - Exit Plan: Detailed procedures for contract termination and service transition

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok成人版 | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions

























































Clauses









































Relevant Industries

Information Technology

Telecommunications

Financial Services

Healthcare

Manufacturing

Retail

Professional Services

Energy and Utilities

Transportation and Logistics

Education

Relevant Teams

Legal

Information Technology

Operations

Procurement

Finance

Risk and Compliance

Service Delivery

Vendor Management

Project Management

Information Security

Relevant Roles

Chief Information Officer

Chief Technology Officer

Head of Procurement

IT Director

Operations Manager

Commercial Director

Legal Counsel

Contract Manager

Service Delivery Manager

Risk Manager

Compliance Officer

Chief Financial Officer

Procurement Officer

Vendor Manager

Project Manager

Industries










Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks, 聽Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination, 聽Severance Pay, Governing Law, Entire Agreemen

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