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Managed Services Contract

Managed Services Contract Template for Belgium

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Key Requirements PROMPT example:

Managed Services Contract

"I need a Managed Services Contract under Belgian law for IT infrastructure services, including cloud hosting and 24/7 support, with strict data protection requirements and service credits regime, planned to commence March 1, 2025."

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Document background
This Managed Services Contract template is designed for use in Belgium when organizations seek to outsource significant operational functions to external service providers. It incorporates requirements specific to Belgian law and EU regulations, making it suitable for both domestic and cross-border service arrangements. The contract addresses key aspects including service delivery, performance measurement, data protection (GDPR compliance), risk allocation, and exit management. It is particularly relevant when establishing long-term service relationships requiring detailed service levels, regular performance monitoring, and clear accountability frameworks. The document structure reflects Belgian commercial practices while ensuring compliance with both local and EU-wide regulatory requirements, making it suitable for various scales of managed services arrangements, from IT services to facilities management.
Suggested Sections

1. Parties: Identification and details of the contracting parties

2. Background: Context of the agreement and high-level business objectives

3. Definitions and Interpretation: Defined terms and rules of interpretation

4. Services Scope: Overview of services to be provided and service boundaries

5. Service Provider Obligations: Key responsibilities and commitments of the service provider

6. Customer Obligations: Key responsibilities and commitments of the customer

7. Service Levels: Performance standards and measurement criteria

8. Charges and Payment: Pricing, payment terms, and invoicing procedures

9. Personnel and Resources: Requirements for staff, equipment, and resources

10. Data Protection and Security: GDPR compliance and security requirements

11. Intellectual Property Rights: Ownership and usage rights of IP

12. Confidentiality: Protection of confidential information

13. Liability and Insurance: Limitation of liability and insurance requirements

14. Term and Termination: Duration, renewal, and termination provisions

15. Exit Management: Procedures for contract end and service transition

16. Force Majeure: Handling of events beyond parties' control

17. General Provisions: Standard boilerplate clauses including governing law

Optional Sections

1. Change Control: Procedures for managing changes to services or contract terms - include when services are likely to evolve

2. Business Continuity: Disaster recovery and business continuity requirements - include for critical services

3. Compliance with Customer Policies: Adherence to customer's internal policies - include for highly regulated customers

4. Third Party Rights: Rights of third parties under the contract - include when third party beneficiaries are relevant

5. Staff Transfer Provisions: TUPE/transfer of employment provisions - include when staff transfers are involved

6. Parent Company Guarantee: Additional financial security provisions - include when service provider's financial strength is a concern

7. Anti-Bribery and Corruption: Specific anti-corruption provisions - include for international services or public sector customers

8. Environmental Requirements: Environmental standards and commitments - include when environmental impact is significant

Suggested Schedules

1. Service Description: Detailed specification of services to be provided

2. Service Levels and Service Credits: Detailed performance metrics and related credits/penalties

3. Charges: Detailed pricing, payment structure, and rate cards

4. Customer Dependencies: Detailed customer responsibilities and requirements

5. Security Requirements: Detailed security protocols and standards

6. Business Continuity Plan: Detailed disaster recovery and continuity procedures

7. Exit Plan: Detailed transition out procedures and requirements

8. Approved Sub-contractors: List of approved sub-contractors and their roles

9. Data Processing Agreement: GDPR-compliant data processing terms

10. Key Personnel: Details of key staff and roles

11. Change Control Procedures: Detailed process for managing changes

12. Service Reports: Templates and requirements for service reporting

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok成人版 | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions

































































Clauses



















































Relevant Industries

Information Technology

Telecommunications

Financial Services

Healthcare

Manufacturing

Retail

Professional Services

Energy and Utilities

Public Sector

Education

Transportation and Logistics

Real Estate and Facilities Management

Relevant Teams

Legal

Procurement

Information Technology

Operations

Risk and Compliance

Finance

Information Security

Service Delivery

Vendor Management

Commercial

Data Protection

Relevant Roles

Chief Information Officer

Chief Technology Officer

Procurement Manager

Legal Counsel

Commercial Director

Operations Director

Service Delivery Manager

Contract Manager

Risk Manager

Compliance Officer

IT Director

Facilities Manager

Vendor Manager

Technology Procurement Specialist

Data Protection Officer

Industries










Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks, 聽Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination, 聽Severance Pay, Governing Law, Entire Agreemen

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