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1. Personnel and Key Staff: Required when specific staff or roles are critical to service delivery

2. TUPE Provisions: Include when staff transfers are part of the service transition

3. Business Continuity: Required for critical services requiring disaster recovery planning

4. Change Control: Include for complex services likely to require formal change management

5. Regulatory Compliance: Required for regulated industries or services

6. Insurance Requirements: Include when specific insurance coverage is required

7. Parent Company Guarantee: Include when financial backing from parent company is required

8. Anti-Bribery and Modern Slavery: Include for international services or when required by corporate policies

1. Schedule 1 - Services Description: Detailed technical and operational description of services

2. Schedule 2 - Service Levels: Detailed SLAs, KPIs, and measurement methodologies

3. Schedule 3 - Charges: Detailed pricing, payment structure, and rate cards

4. Schedule 4 - Customer Dependencies: Detailed customer responsibilities and requirements

5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms and details

6. Schedule 6 - Security Requirements: Detailed security policies and requirements

7. Schedule 7 - Transition Plan: Service implementation and transition requirements

8. Schedule 8 - Exit Plan: Detailed procedures for contract termination and service transfer

9. Appendix A - Key Personnel: List of key staff and roles from both parties

10. Appendix B - Approved Subcontractors: List of approved third-party service providers

11. Appendix C - Form of Change Order: Template for documenting and approving changes