Document background
This Outsourcing Service Level Agreement template is designed for use in the Austrian market, where organizations seek to establish clear, legally compliant frameworks for outsourcing relationships. The document is particularly vital when businesses need to formalize service expectations, performance metrics, and compliance requirements with external service providers. It incorporates necessary provisions to comply with Austrian civil and commercial law, EU regulations (particularly GDPR), and industry-specific requirements. The agreement is structured to provide comprehensive coverage of service definitions, performance standards, governance mechanisms, and risk allocation, while maintaining flexibility to accommodate specific business needs and regulatory obligations. This template is especially relevant for medium to large-scale outsourcing arrangements where service quality measurement and regulatory compliance are critical factors.
