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A Complaint Letter For Poor Quality Of Work is a crucial document used when goods or services delivered fail to meet expected or contracted standards in Australia. This document should be used when informal attempts to resolve quality issues have been unsuccessful and a formal written complaint is necessary. It incorporates key elements required by Australian Consumer Law and state-specific fair trading legislation, including detailed documentation of the issues, reference to relevant standards or specifications, and clear statements of desired outcomes. The letter serves multiple purposes: it formally documents the complaint, demonstrates reasonable attempts at resolution, and can support future legal action if necessary. It's particularly important in industries where quality standards are regulated, such as construction, professional services, and consumer goods, and should reference specific sections of applicable consumer protection laws where relevant.

1. Sender's Details: Full name, address, contact information, and any relevant account or reference numbers

2. Recipient's Details: Name of the business/contractor, address, and any relevant department or person's attention

3. Date: Current date of the letter

4. Subject Line: Clear identification of the letter as a formal complaint regarding poor quality of work

5. Project Details: Description of the work contracted, including dates, costs, and any relevant contract numbers

6. Description of Issues: Detailed explanation of the quality issues, with specific examples and how they deviate from expected standards

7. Impact Statement: Explanation of how the poor quality work has affected you, including any consequential losses or inconvenience

8. Previous Communication: Summary of any previous attempts to resolve the issue

9. Required Resolution: Clear statement of what outcome you are seeking (refund, rectification, compensation)

10. Closing Statement: Statement of expected response timeframe and potential further action if unresolved