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1. Header and Date: Company letterhead, date, and formal business letter formatting
2. Recipient Details: Employee's name, position, and internal address
3. Reference Line: Reference to the original grievance letter including its date and any case reference numbers
4. Acknowledgment: Formal acknowledgment of receiving the grievance and appreciation for bringing the matter to attention
5. Understanding of Grievance: Clear restatement of the key points of the grievance to demonstrate proper understanding
6. Investigation Process: Overview of steps taken to investigate the grievance, including meetings held and evidence reviewed
7. Findings: Detailed explanation of the investigation findings and the company's position
8. Response and Resolution: Clear statement of the company's decision or proposed resolution
9. Next Steps: Information about implementation of any actions or available appeal processes
10. Closing: Professional closing statement with contact details for further questions
1. Mediation Offer: Offered when the situation might benefit from third-party mediation
2. Interim Measures: Description of any temporary measures put in place during the investigation
3. Policy References: Specific references to relevant company policies when the grievance involves policy interpretation
4. External Review Options: Information about external review bodies when required by law or company policy
5. Support Services: Details of available employee support services or counseling options
6. Timeline of Events: Detailed timeline when the grievance involves complex historical events
7. Witness Statement Summary: Summary of witness statements when multiple parties were interviewed, maintaining appropriate confidentiality
1. Investigation Summary Report: Detailed summary of the investigation process and findings
2. Relevant Policy Excerpts: Copies of relevant sections of company policies referenced in the response
3. Action Plan: Detailed plan for implementing any agreed changes or resolutions
4. Meeting Minutes: Copies of relevant meeting minutes or interview notes (with appropriate redactions)
5. Supporting Documentation: Copies of any relevant documentation referenced in the response
6. Appeal Process Guidelines: Detailed information about the appeal process if applicable
Professional Services
Manufacturing
Retail
Healthcare
Education
Financial Services
Technology
Construction
Mining
Hospitality
Transport and Logistics
Government
Non-Profit
Agriculture
Telecommunications
Human Resources
Legal
Senior Management
Operations
Employee Relations
Compliance
Risk Management
Industrial Relations
Human Resources Manager
HR Director
Employee Relations Manager
Chief Human Resources Officer
Line Manager
Department Manager
General Manager
CEO
Managing Director
Workplace Relations Advisor
HR Business Partner
HR Coordinator
Compliance Manager
Legal Counsel
Operations Manager
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