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Master Subscription Agreement
"I need a Master Subscription Agreement template governed by Belgian law for my SaaS platform, which will be used to provide cloud-based project management software to enterprise customers across the EU starting January 2025."
1. Parties: Identification and details of the contracting parties
2. Background: Context of the agreement and business relationship
3. Definitions and Interpretation: Key terms used throughout the agreement and rules of interpretation
4. Scope of Services: Description of subscription services, access rights, and usage parameters
5. Service Levels: Performance standards, availability commitments, and support services
6. Customer Obligations: Customer responsibilities, acceptable use policy, and compliance requirements
7. Fees and Payment: Pricing, payment terms, invoicing, and late payment consequences
8. Term and Termination: Duration, renewal terms, termination rights, and consequences of termination
9. Data Protection: GDPR compliance, data processing terms, and security measures
10. Intellectual Property Rights: Ownership of IP, license grants, and restrictions
11. Confidentiality: Protection of confidential information and trade secrets
12. Warranties and Disclaimers: Service warranties, compliance with laws, and limitation of warranties
13. Liability and Indemnification: Limitation of liability, exclusions, and mutual indemnification obligations
14. Force Majeure: Events excusing performance and related procedures
15. General Provisions: Standard boilerplate including notices, assignment, and governing law
1. Professional Services: Include when implementation, configuration, or consulting services are part of the relationship
2. Reseller Provisions: Include for agreements where customer has right to resell services
3. Insurance Requirements: Include for high-value or high-risk services requiring specific insurance coverage
4. Security Requirements: Include for services involving sensitive data or critical systems
5. Disaster Recovery: Include for business-critical services requiring specific recovery commitments
6. Export Control: Include when services involve cross-border data transfers or technology export
7. Anti-Corruption: Include for international agreements or public sector customers
8. Change Control: Include when service modifications require formal procedures
1. Service Description: Detailed technical specifications and functionality of the subscription services
2. Service Level Agreement: Detailed performance metrics, measurement methods, and remedies
3. Support Services: Support tiers, response times, and escalation procedures
4. Pricing Schedule: Detailed fee structure, volume discounts, and payment terms
5. Data Processing Agreement: Detailed GDPR-compliant data processing terms and security measures
6. Acceptable Use Policy: Detailed rules and restrictions for service usage
7. Security Requirements: Technical and organizational security measures
8. Business Continuity Plan: Disaster recovery and business continuity procedures
Authors
Information Technology
Software as a Service
Cloud Services
Professional Services
Healthcare
Financial Services
Manufacturing
Retail
Telecommunications
Education
Media and Entertainment
Business Services
Consulting
Legal
Procurement
Information Technology
Sales
Operations
Compliance
Information Security
Finance
Customer Success
Product Management
Business Development
Risk Management
Chief Legal Officer
Legal Counsel
Procurement Manager
IT Director
Chief Technology Officer
Commercial Director
Contract Manager
Data Protection Officer
Sales Director
Account Executive
Business Development Manager
Operations Manager
Risk Manager
Compliance Officer
Chief Information Security Officer
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