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Customer Contract
1. Parties: Identification of the business (service/goods provider) and the customer, including full legal names, registration numbers (for businesses), and addresses
2. Background: Brief context of the agreement and its purpose
3. Definitions: Clear definitions of key terms used throughout the agreement
4. Services/Products: Detailed description of the services or products being provided
5. Price and Payment: Pricing structure, payment terms, invoicing details, and any applicable taxes
6. Duration and Termination: Contract period, renewal terms, and termination rights, including mandatory consumer cooling-off period
7. Delivery and Performance: Terms regarding delivery or performance of services, including timelines and standards
8. Customer Obligations: Clear and fair outline of customer responsibilities and requirements
9. Provider Obligations: Provider's commitments, service levels, and quality standards
10. Data Protection: GDPR compliance provisions and data handling procedures
11. Liability and Warranties: Warranty terms and limitation of liability provisions compliant with Danish consumer protection laws
12. Complaints and Dispute Resolution: Process for handling complaints and resolving disputes, including reference to Danish consumer complaint boards
13. Governing Law: Confirmation of Danish law as governing law and jurisdiction
1. Intellectual Property Rights: Include when the service or product involves IP rights, software licenses, or content creation
2. Confidentiality: Include when sensitive information will be exchanged between parties
3. Force Majeure: Include when long-term or critical services are being provided
4. Assignment: Include when transfer of rights needs to be restricted or permitted under specific conditions
5. Insurance: Include when services involve significant risks or regulatory requirements for insurance
6. Audit Rights: Include when compliance monitoring or quality control requires audit provisions
7. Service Levels: Include when providing ongoing services with specific performance metrics
8. Change Management: Include when services or products may need modification during the contract term
1. Service Description: Detailed technical specifications of services or products
2. Price List: Detailed pricing information, including any volume discounts or special rates
3. Service Level Agreement: Specific performance metrics and service levels with associated remedies
4. Data Processing Agreement: Detailed GDPR-compliant data processing terms when personal data is processed
5. Technical Requirements: Any technical specifications or requirements for service delivery or product use
6. Contact Details: List of key contacts and escalation procedures
7. Standard Terms: Any standard terms and conditions referenced in the main agreement
Authors
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