Document background
The Customer Contract serves as the primary legal framework for business-to-customer relationships in Indonesia, establishing rights, obligations, and terms of service or product delivery. This document is essential for any business engaging with customers in the Indonesian market, whether for one-time purchases or ongoing services. The contract must comply with Indonesian Civil Code requirements, consumer protection regulations, and mandatory language provisions. It typically includes detailed sections on product/service specifications, pricing, delivery terms, warranties, and dispute resolution mechanisms. The Customer Contract is particularly important given Indonesia's strict consumer protection regime and the need for clear, enforceable terms in Asia's largest consumer market. It can be adapted for various business contexts while maintaining compliance with local legal requirements.
