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Service Partner Agreement
I need a Service Partner Agreement for my IT consulting company based in Copenhagen, where we'll be providing software development and maintenance services to enterprise clients starting March 2025, with specific focus on data protection and service level commitments.
1. Parties: Identification and details of the contracting parties
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided by the Service Partner
5. Service Partner Obligations: Key responsibilities and commitments of the Service Partner
6. Company Obligations: Key responsibilities and commitments of the Company
7. Quality Standards: Required service levels and quality requirements
8. Fees and Payment Terms: Compensation structure, payment schedule, and invoicing requirements
9. Intellectual Property Rights: Ownership and usage rights of IP created or used during service provision
10. Confidentiality: Protection of confidential information and trade secrets
11. Data Protection: GDPR compliance and data handling requirements
12. Term and Termination: Duration of agreement and termination provisions
13. Liability and Indemnification: Allocation of risks and liability between parties
14. Force Majeure: Provisions for unforeseen circumstances and their handling
15. Governing Law and Jurisdiction: Applicable law and dispute resolution mechanisms
16. General Provisions: Miscellaneous legal provisions including assignment, severability, and entire agreement
1. Non-Competition: Restrictions on competitive activities, used when Service Partner has access to sensitive information or strategic knowledge
2. Non-Solicitation: Restrictions on hiring or soliciting employees/customers, used when protecting customer relationships is crucial
3. Insurance Requirements: Specific insurance coverage requirements, used for high-risk services or regulatory compliance
4. Compliance with Laws: Specific regulatory compliance obligations, used in regulated industries
5. Service Credits: Performance-based credit system, used when specific service levels are crucial
6. Training Requirements: Mandatory training provisions, used when specific certifications or skills are required
7. Subcontracting: Rules for engaging subcontractors, used when subcontracting might be needed
8. Marketing and Branding: Guidelines for using company brands, used when Service Partner represents the company to customers
9. Equipment and Materials: Provisions for supplied equipment or materials, used when physical assets are involved
10. Audit Rights: Right to audit Service Partner's operations, used for quality control or regulatory compliance
1. Schedule A - Service Description: Detailed specifications of services, including scope, deliverables, and technical requirements
2. Schedule B - Service Levels: Specific performance metrics, KPIs, and measurement methods
3. Schedule C - Fee Schedule: Detailed pricing structure, rates, and payment terms
4. Schedule D - Data Processing Agreement: GDPR-compliant data processing terms and requirements
5. Schedule E - Contact Details: Key contacts and escalation procedures for both parties
6. Schedule F - Required Insurance Coverage: Specific insurance types and coverage amounts
7. Schedule G - Approved Subcontractors: List of pre-approved subcontractors if applicable
8. Schedule H - Security Requirements: IT security and physical security requirements
9. Schedule I - Reporting Requirements: Templates and specifications for required reports
10. Appendix 1 - Form of Change Order: Template for documenting changes to services or terms
Authors
Information Technology
Professional Services
Manufacturing
Logistics and Supply Chain
Healthcare
Financial Services
Renewable Energy
Consulting
Telecommunications
Facilities Management
Engineering Services
Research and Development
Marketing and Advertising
Environmental Services
Education and Training
Legal
Procurement
Commercial
Operations
Finance
Risk and Compliance
Business Development
Account Management
Service Delivery
Quality Assurance
Technical Operations
Contract Administration
Chief Executive Officer
Chief Operating Officer
Commercial Director
Procurement Manager
Legal Counsel
Contract Manager
Business Development Manager
Operations Manager
Service Delivery Manager
Account Manager
Risk Manager
Compliance Officer
Finance Director
Project Manager
Technical Director
Quality Assurance Manager
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