The Managed Network Services Agreement is designed for organizations seeking to outsource their network infrastructure management to specialized service providers under English and Welsh law. This contract type is particularly relevant in today's digital business environment, where reliable network infrastructure is critical for operations. The agreement provides a comprehensive framework for service delivery, including detailed specifications for network management, maintenance, security protocols, and performance standards. It addresses key aspects such as data protection, service levels, incident response, and regulatory compliance, while establishing clear responsibilities and obligations for both parties.
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1. Parties: Details of the service provider and customer, including registered addresses and company numbers
2. Background: Context of the agreement and high-level description of services to be provided
3. Definitions: Defined terms used throughout the agreement
4. Services: Detailed description of managed network services to be provided
5. Service Levels: Performance standards, metrics, and measurement methodology
6. Charges and Payment: Pricing, payment terms, and invoicing arrangements
7. Customer Obligations: Customer responsibilities and requirements
8. Provider Obligations: Provider responsibilities and commitments
9. Data Protection: GDPR compliance and data handling requirements
10. Confidentiality: Protection of confidential information
11. Term and Termination: Duration and termination provisions
12. Liability and Indemnities: Limitation of liability and indemnification clauses
1. Change Control: Process for managing changes to services - recommended for complex or long-term agreements
2. Transition Services: Process for service implementation and migration - used when taking over from incumbent provider
3. Exit Management: Provisions for service termination and transition out - recommended for business-critical services
4. Business Continuity: Disaster recovery and business continuity requirements - essential for critical infrastructure services
5. Staff and Key Personnel: Requirements for service delivery team - used when specific expertise or personnel are crucial
1. Schedule 1 - Service Description: Detailed technical specifications of services
2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics and measurement criteria
3. Schedule 3 - Charges: Detailed pricing structure and rate cards
4. Schedule 4 - Data Processing Agreement: Detailed data protection obligations and procedures
5. Schedule 5 - Network Architecture: Technical diagrams and network specifications
6. Schedule 6 - Security Requirements: Detailed security protocols and standards
7. Schedule 7 - Escalation Procedures: Service issue escalation process and contact details
8. Schedule 8 - Change Control Procedure: Detailed process for managing service changes
9. Schedule 9 - Exit Plan: Detailed provisions for service termination
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