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1. Change Management: Procedures for requesting and implementing changes to services or service levels

2. Disaster Recovery: Include when the maintenance services are critical and require specific disaster recovery procedures

3. Security Requirements: Additional section when maintenance involves sensitive systems or data

4. Third-Party Contractors: Include when subcontractors may be involved in providing maintenance services

5. Training and Knowledge Transfer: Required when client staff need training on maintained systems

6. Transition Services: Include provisions for transition to new service provider at contract end

7. Intellectual Property Rights: Include when maintenance involves software or proprietary systems

8. Insurance Requirements: Detailed insurance obligations when high-value systems are being maintained

9. Environmental Compliance: Include for maintenance services with environmental impact

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels and performance metrics

2. Schedule 2 - Pricing and Payment Schedule: Detailed breakdown of fees, charges, and payment terms

3. Schedule 3 - Escalation Matrix: Contact details and procedures for different levels of issue escalation

4. Schedule 4 - Maintenance Procedures: Detailed procedures for different types of maintenance activities

5. Schedule 5 - Report Templates: Standard formats for required performance and incident reports

6. Schedule 6 - Service Credit Calculations: Detailed methodology for calculating service credits

7. Appendix A - Technical Infrastructure: Description of systems and infrastructure covered by maintenance

8. Appendix B - Security Protocols: Detailed security requirements and procedures

9. Appendix C - Business Continuity Plan: Procedures for maintaining service during disruptions