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1. Parties: Identification and details of the contracting parties
2. Background: Context of the agreement and relationship between the parties
3. Definitions: Defined terms used throughout the agreement
4. Appointment and Scope: Terms of vendor appointment and scope of services/products
5. Term and Termination: Duration of agreement and termination provisions
6. Vendor Obligations: Core responsibilities and commitments of the vendor
7. Company Obligations: Core responsibilities and commitments of the company
8. Fees and Payment: Pricing, payment terms, and invoicing procedures
9. Service Levels: Performance standards and metrics for vendor services
10. Intellectual Property Rights: Ownership and usage rights of IP
11. Confidentiality: Protection and handling of confidential information
12. Data Protection: Compliance with privacy laws and data handling requirements
13. Liability and Indemnification: Allocation of risks and indemnification obligations
14. Force Majeure: Provisions for unforeseen circumstances and their handling
15. General Provisions: Standard boilerplate clauses including notices, amendments, governing law
1. Insurance: Insurance requirements when vendor services involve significant risks or regulatory requirements
2. Personnel: Requirements for vendor staff when specific qualifications or security clearances are needed
3. Compliance with Laws: Detailed compliance obligations when operating in regulated industries
4. Security Requirements: Specific security protocols when handling sensitive data or accessing secure facilities
5. Audit Rights: Audit provisions when regular monitoring of vendor performance is required
6. Business Continuity: Business continuity requirements for critical service providers
7. Environmental Requirements: Environmental compliance when relevant to vendor services
8. Anti-Bribery and Corruption: Detailed anti-corruption provisions for high-risk jurisdictions or industries
9. Change Control: Formal change management procedures for complex service relationships
1. Schedule 1 - Services Description: Detailed description of services/products to be provided
2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics and measurement criteria
3. Schedule 3 - Fees and Charges: Detailed pricing structure, rates, and payment terms
4. Schedule 4 - Key Personnel: List of key vendor personnel and their roles
5. Schedule 5 - Technical Requirements: Technical specifications and requirements
6. Schedule 6 - Data Processing Agreement: Detailed data protection and processing requirements
7. Schedule 7 - Business Continuity Plan: Detailed business continuity and disaster recovery procedures
8. Appendix A - Contact Details: Contact information for key representatives of both parties
9. Appendix B - Required Forms: Standard forms and templates used in the relationship
Technology
Financial Services
Manufacturing
Retail
Logistics
Professional Services
Healthcare
Telecommunications
Construction
Real Estate
Education
Energy
Media and Entertainment
Infrastructure
Legal
Procurement
Finance
Operations
Risk and Compliance
Information Technology
Supply Chain
Commercial
Internal Audit
Business Development
Project Management Office
Chief Procurement Officer
Procurement Manager
Legal Counsel
Contract Manager
Vendor Relationship Manager
Chief Financial Officer
Operations Director
Risk Manager
Compliance Officer
Business Unit Head
Supply Chain Manager
Chief Technology Officer
Project Manager
Commercial Director
General Counsel
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