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Courier Service Level Agreement Template for Indonesia

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Key Requirements PROMPT example:

Courier Service Level Agreement

"I need a Courier Service Level Agreement for my e-commerce company that operates across Indonesia, with specific KPIs for same-day delivery in major cities and next-day delivery for other regions, to be effective from March 2025."

Document background
The Courier Service Level Agreement serves as a vital contractual framework for businesses requiring reliable and measurable courier services in Indonesia. This document is essential when establishing a formal relationship between a courier service provider and a client organization that requires regular delivery services with specific performance standards. The agreement comprehensively addresses service specifications, performance metrics, operational procedures, and compliance requirements under Indonesian law, particularly Law No. 38 of 2009 on Postal Services and related regulations. It becomes particularly relevant when organizations need guaranteed service levels, specific delivery timeframes, or specialized handling requirements. The document typically includes detailed service specifications, pricing structures, performance metrics, liability provisions, and operational procedures, making it suitable for both domestic and international courier services operating within Indonesian jurisdiction.
Suggested Sections

1. Parties: Identification of the courier service provider and the client, including full legal names, registration numbers, and addresses

2. Background: Context of the agreement and brief description of the courier services to be provided

3. Definitions: Detailed definitions of technical terms, service levels, and key concepts used throughout the agreement

4. Scope of Services: Detailed description of courier services covered, including types of shipments, geographical coverage, and service levels

5. Service Level Requirements: Specific performance metrics, delivery timeframes, and quality standards the courier must maintain

6. Operational Procedures: Standard procedures for pickup, handling, tracking, and delivery of shipments

7. Pricing and Payment Terms: Fee structure, payment schedule, and billing procedures

8. Security and Insurance: Security measures for shipments and insurance coverage requirements

9. Liability and Indemnification: Limitations of liability, indemnification clauses, and risk allocation between parties

10. Term and Termination: Duration of agreement, renewal terms, and conditions for termination

11. Confidentiality: Protection of confidential information and trade secrets

12. Dispute Resolution: Procedures for handling disputes, including jurisdiction and governing law provisions

13. Force Majeure: Circumstances excusing performance and procedures during force majeure events

14. General Provisions: Standard boilerplate clauses including notices, amendments, and entire agreement provisions

Optional Sections

1. International Shipping Services: Include when services involve cross-border shipments, detailing customs procedures and international regulations

2. Dangerous Goods Handling: Include when agreement covers transportation of hazardous materials

3. Temperature-Controlled Services: Include for cold chain or temperature-sensitive shipments

4. Technology Integration: Include when requiring specific IT system integration between parties

5. Volume Commitments: Include when client commits to minimum shipping volumes

6. Dedicated Resources: Include when specific vehicles or personnel are dedicated to the client

7. Sustainability Requirements: Include when parties agree to specific environmental standards or green initiatives

Suggested Schedules

1. Schedule A - Service Level Specifications: Detailed metrics for each service level, including delivery times and performance indicators

2. Schedule B - Pricing Schedule: Comprehensive fee structure, surcharges, and special handling fees

3. Schedule C - Operating Procedures: Detailed operational procedures, including pickup windows and handling requirements

4. Schedule D - Insurance Coverage: Specific insurance terms, coverage limits, and claim procedures

5. Schedule E - Prohibited Items: List of items excluded from service and handling restrictions

6. Schedule F - Contact Information: Key personnel contacts and escalation procedures

7. Appendix 1 - Service Territory Map: Geographical coverage areas and zone classifications

8. Appendix 2 - Forms and Documentation: Standard forms for shipping, claims, and other operational requirements

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok成人版 | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions
























































Clauses









































Relevant Industries

E-commerce

Retail

Manufacturing

Healthcare and Pharmaceuticals

Fashion and Apparel

Technology

Food and Beverage

Consumer Goods

Automotive

Electronics

Banking and Financial Services

Media and Entertainment

Professional Services

Telecommunications

Relevant Teams

Legal

Operations

Supply Chain

Procurement

Logistics

Compliance

Risk Management

Commercial

Business Development

Quality Assurance

Customer Service

Finance

Facilities Management

Relevant Roles

Supply Chain Manager

Logistics Manager

Procurement Manager

Operations Director

Commercial Director

Legal Counsel

Contract Manager

Shipping Manager

Distribution Manager

Facilities Manager

Business Development Manager

Account Manager

Risk Manager

Compliance Officer

Chief Operations Officer

Warehouse Manager

Fleet Manager

Quality Assurance Manager

Industries







Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks, 聽Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination, 聽Severance Pay, Governing Law, Entire Agreemen

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