1. Parties: Identification of the service provider and customer, including their complete legal names, registration numbers, and addresses
2. Background: Context of the agreement, brief description of the parties' business relationship and purpose of the managed services arrangement
3. Definitions and Interpretation: Detailed definitions of terms used throughout the agreement and rules for interpreting the agreement
4. Scope of Services: High-level description of the managed services to be provided, referring to detailed specifications in schedules
5. Term and Renewal: Duration of the agreement, including start date, initial term, and renewal provisions
6. Service Provider Obligations: Key responsibilities and commitments of the service provider, including service levels and performance standards
7. Customer Obligations: Customer's responsibilities, including access provision, cooperation, and prerequisites for service delivery
8. Personnel: Requirements for service provider's staff, including qualifications, security clearance, and replacement procedures
9. Fees and Payment: Pricing structure, payment terms, invoicing procedures, and late payment consequences
10. Service Levels and Performance: Service level agreements (SLAs), performance metrics, and measurement methodology
11. Intellectual Property Rights: Ownership and usage rights of pre-existing and newly created intellectual property
12. Confidentiality: Protection of confidential information, including scope, obligations, and permitted disclosures
13. Data Protection and Security: Compliance with Indonesian data protection laws, security measures, and data handling procedures
14. Liability and Indemnification: Limitation of liability, mutual indemnifications, and insurance requirements
15. Force Majeure: Events beyond parties' control and their impact on service delivery obligations
16. Termination: Grounds for termination, notice periods, and consequences of termination
17. Exit and Migration: Procedures for service transition upon termination, including data return and cooperation obligations
18. General Provisions: Standard clauses including notices, amendments, assignment, governing law, and dispute resolution
