The Operational Resilience Policy serves as a cornerstone document for organizations operating in Indonesia, providing a structured approach to identifying, assessing, and managing operational risks and ensuring business continuity. This policy becomes essential in light of increasing regulatory focus on operational resilience, particularly through OJK regulations and Bank Indonesia directives. The document addresses critical aspects including cyber resilience, third-party risk management, and business continuity planning, incorporating requirements from various Indonesian regulations such as OJK Regulation No. 13/POJK.03/2020 and Government Regulation No. 71 of 2019. Organizations should implement this policy to demonstrate compliance with regulatory requirements while ensuring robust operational risk management practices.
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1. Purpose and Scope: Defines the objective of the policy and its application scope within the organization
2. Regulatory Framework: Overview of applicable Indonesian regulations and international standards that govern operational resilience
3. Definitions: Key terms and concepts used throughout the policy document
4. Governance Structure: Roles, responsibilities, and accountability framework for operational resilience
5. Risk Assessment Framework: Methodology for identifying, assessing, and prioritizing operational risks
6. Critical Business Services: Identification and classification of important business services and their impact thresholds
7. Impact Tolerance Levels: Definition of maximum tolerable levels of disruption for critical services
8. Control Measures: Primary control mechanisms for maintaining operational resilience
9. Incident Management: Procedures for detecting, responding to, and recovering from operational disruptions
10. Business Continuity Management: Framework for ensuring continuity of critical business services
11. Testing and Exercise: Requirements for regular testing of resilience capabilities
12. Reporting and Communication: Protocols for internal and external communication during disruptions
13. Review and Updates: Process for periodic review and revision of the policy
1. Third-Party Risk Management: Required for organizations with significant dependency on external service providers
2. Cloud Services Resilience: Necessary for organizations utilizing cloud computing services
3. Remote Working Resilience: Important for organizations with significant remote working arrangements
4. Data Protection Measures: Detailed section required for organizations handling sensitive personal data
5. Payment Systems Resilience: Required for financial institutions operating payment systems
6. Critical Infrastructure Protection: Necessary for organizations designated as critical infrastructure providers
1. Impact Assessment Templates: Templates and methodologies for conducting impact assessments
2. Incident Response Procedures: Detailed procedures and workflows for incident management
3. Business Continuity Plans: Detailed continuity plans for different scenarios
4. Testing Schedule and Scenarios: Annual testing calendar and scenario descriptions
5. Resilience Metrics and KPIs: Detailed metrics for measuring operational resilience
6. Communication Templates: Standard templates for internal and external communications during incidents
7. Regulatory Reporting Forms: Required forms and templates for regulatory reporting
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Operational Resilience Policy
An operational resilience framework document aligned with Indonesian regulatory requirements, establishing protocols for maintaining business continuity and managing operational risks.
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