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Operational Resilience Policy

Operational Resilience Policy Template for Netherlands

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Key Requirements PROMPT example:

Operational Resilience Policy

"I need an Operational Resilience Policy for our Dutch fintech company that will comply with DORA requirements by January 2025, with particular emphasis on cloud service provider management and digital payment systems resilience."

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Document background
The Operational Resilience Policy serves as a cornerstone document for organizations operating in the Netherlands, establishing a robust framework for maintaining operational continuity and resilience in line with Dutch and EU regulatory requirements. This policy becomes essential for organizations seeking to comply with the Dutch Financial Supervision Act (Wft), DORA, and other relevant regulations while demonstrating strong governance to stakeholders and regulators. The document outlines specific measures for identifying and protecting critical business services, setting impact tolerances, and ensuring effective response to operational disruptions. It is particularly relevant in the context of increased regulatory focus on operational resilience in the Netherlands and the broader EU, especially following recent global events that have highlighted the importance of maintaining operational continuity.
Suggested Sections

1. Purpose and Scope: Defines the objective of the policy and its application scope within the organization

2. Definitions and Terminology: Clear definitions of key terms used throughout the policy including 'operational resilience', 'critical business services', 'impact tolerance', etc.

3. Governance Framework: Outlines the governance structure, roles, and responsibilities for operational resilience management

4. Risk Assessment and Management: Describes the approach to identifying, assessing, and managing operational resilience risks

5. Critical Business Services Identification: Methodology and criteria for identifying and mapping critical business services

6. Impact Tolerance Levels: Definition and measurement of impact tolerance levels for critical business services

7. Business Continuity Management: Framework for ensuring business continuity during disruptions

8. Incident Management: Procedures for detecting, responding to, and learning from operational incidents

9. Testing and Exercise Program: Requirements for regular testing of operational resilience measures

10. Monitoring and Reporting: Framework for ongoing monitoring and reporting of operational resilience metrics

Optional Sections

1. Third-Party Risk Management: Include when the organization heavily relies on third-party service providers or outsourcing

2. Technology and Cyber Resilience: Include for organizations with significant digital operations or specific cybersecurity requirements

3. Financial Sector-Specific Requirements: Include for financial institutions subject to specific regulatory requirements

4. Cross-Border Operations: Include for organizations operating across multiple jurisdictions

5. Critical Infrastructure Requirements: Include for organizations designated as critical infrastructure providers

Suggested Schedules

1. Appendix A: Risk Assessment Matrix: Detailed risk assessment criteria and scoring methodology

2. Appendix B: Critical Business Services Register: Complete listing of identified critical business services and their dependencies

3. Appendix C: Incident Response Procedures: Detailed procedures for different types of operational incidents

4. Appendix D: Business Impact Analysis Template: Template and methodology for conducting business impact analyses

5. Appendix E: Testing and Exercise Schedule: Annual schedule of resilience tests and exercises

6. Appendix F: Key Performance Indicators: Detailed metrics and KPIs for measuring operational resilience

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈË°æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions









































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Relevant Industries

Financial Services

Banking

Insurance

Technology and Communications

Healthcare

Energy and Utilities

Transportation and Logistics

Government Services

Critical Infrastructure

Professional Services

Relevant Teams

Risk Management

Operations

Information Technology

Compliance

Internal Audit

Information Security

Business Continuity

Quality Assurance

Process Management

Regulatory Affairs

Relevant Roles

Chief Risk Officer

Chief Operating Officer

Chief Information Security Officer

Head of Compliance

Business Continuity Manager

Risk Management Director

Operations Director

IT Director

Compliance Officer

Internal Audit Manager

Information Security Manager

Quality Assurance Manager

Process Management Director

Regulatory Affairs Manager

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Operational Resilience Policy

A comprehensive operational resilience framework aligned with Dutch and EU regulatory requirements, establishing guidelines for maintaining critical business operations and regulatory compliance.

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