The Service Provider Contract serves as a fundamental legal instrument for establishing and managing service relationships under Indonesian law. This document is essential when engaging external service providers, whether corporate entities or individuals, for delivering specific services to a business or organization. It encompasses key provisions required by Indonesian legislation, including the Indonesian Civil Code (KUHPerdata) and relevant sector-specific regulations. The contract addresses crucial aspects such as service scope, performance standards, payment terms, intellectual property rights, confidentiality, and dispute resolution mechanisms. It is particularly important for ensuring compliance with Indonesian legal requirements, including mandatory language provisions under Law No. 24 of 2009 and relevant tax regulations. The document provides a structured framework for managing service relationships while protecting both parties' interests and ensuring regulatory compliance.
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1. Parties: Identification of the service provider and client, including their complete legal names, registration numbers, and addresses
2. Background: Context of the agreement and brief description of the parties' intentions
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided, including deliverables and performance standards
5. Term and Duration: Period of the agreement, including start date and duration
6. Fees and Payment Terms: Service fees, payment schedule, invoicing requirements, and tax considerations
7. Rights and Obligations: Detailed responsibilities and obligations of both parties
8. Performance Standards: Quality standards, KPIs, and service level requirements
9. Confidentiality: Protection of confidential information and trade secrets
10. Intellectual Property Rights: Ownership and usage rights of any IP created or used during service provision
11. Representations and Warranties: Guarantees and assurances provided by both parties
12. Limitation of Liability: Limits on liability and indemnification provisions
13. Termination: Conditions and procedures for ending the agreement
14. Force Majeure: Provisions for unforeseen circumstances preventing performance
15. Dispute Resolution: Process for resolving disputes, including jurisdiction and governing law
16. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment
1. Data Protection: Required when personal data processing is involved in service delivery
2. Compliance with Anti-Corruption Laws: Important for high-value contracts or government-related services
3. Insurance: Necessary when services involve significant risks or regulatory requirements
4. Non-Competition: Include when protecting against competitive activities is crucial
5. Service Level Agreement (SLA): Required for technical or ongoing services with specific performance metrics
6. Transition Assistance: Important for complex services requiring handover upon termination
7. Security Requirements: Necessary for services involving sensitive information or systems access
8. Environmental Compliance: Required for services with environmental impact
9. Foreign Currency Provisions: Include when payments are made in non-Indonesian currency
1. Schedule A - Scope of Services: Detailed specification of services, deliverables, and timelines
2. Schedule B - Fee Schedule: Detailed breakdown of fees, rates, and payment terms
3. Schedule C - Service Levels: Specific performance metrics and service level requirements
4. Schedule D - Key Personnel: List of key team members and their roles
5. Schedule E - Technical Requirements: Technical specifications and requirements for service delivery
6. Schedule F - Compliance Requirements: Specific regulatory or compliance requirements
7. Appendix 1 - Required Forms: Standard forms for service requests, reports, or other documentation
8. Appendix 2 - Contact Details: Contact information for key personnel and authorized representatives
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Professional Services
Consulting
Manufacturing
Healthcare
Financial Services
Education
Construction
Telecommunications
Energy
Transportation
Retail
Hospitality
Mining
Agriculture
Relevant Teams
Legal
Procurement
Operations
Finance
Risk & Compliance
Commercial
Supply Chain
Business Development
Project Management
Vendor Management
Relevant Roles
Legal Counsel
Contract Manager
Procurement Manager
Operations Director
Commercial Manager
Chief Financial Officer
Project Manager
Risk Manager
Compliance Officer
Business Development Manager
Category Manager
Vendor Manager
Supply Chain Manager
General Manager
Chief Operating Officer
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