The Employee Complaint Form serves as a crucial tool in maintaining fair and compliant workplace practices in Malta. This document is used when an employee needs to formally raise concerns about workplace issues, including but not limited to discrimination, harassment, unsafe working conditions, or violations of employment rights. The form is designed to comply with Malta's Employment and Industrial Relations Act, the Protection Against Harassment Act, and relevant EU regulations including GDPR. It captures essential information about the complaint, involved parties, and desired outcomes while ensuring confidentiality and data protection. This standardized format helps organizations maintain consistent complaint handling procedures and creates a clear record for potential investigation or legal purposes.
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1. Employee Information: Basic details of the complainant including name, employee ID, department, position, and contact information
2. Complaint Type Classification: Category of complaint (e.g., discrimination, harassment, working conditions, health and safety, etc.)
3. Details of Incident(s): Specific information about the complaint including dates, times, locations, and description of events
4. Persons Involved: Names and roles of individuals involved in or witness to the incident(s)
5. Previous Actions Taken: Steps already taken by the employee to address the issue, including any informal resolution attempts
6. Desired Outcome: Employee's preferred resolution or remedy for the situation
7. Declaration and Signature: Employee's confirmation that information provided is true and accurate, with date and signature
8. Data Protection Notice: Information about how the complaint data will be processed and stored in compliance with GDPR
1. Union Representative Details: Information about union representation if the employee wishes to involve their union
2. Supporting Documentation: Section for listing and attaching any evidence or supporting documents
3. Medical Information: Required when complaint involves health issues or injury at work
4. Reasonable Accommodation Request: For complaints related to disability or medical condition requiring workplace adjustments
5. Interim Measures Request: For cases where immediate temporary measures are needed for employee safety or wellbeing
1. Guidelines for Completing the Form: Instructions and explanations for filling out each section of the complaint form
2. Complaint Process Flowchart: Visual representation of how the complaint will be processed and investigated
3. Employee Rights Summary: Overview of relevant employee rights under Maltese law
4. Contact Information Sheet: List of relevant contact persons including HR, union representatives, and external resources
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