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1. Regulatory Compliance: Required for regulated sectors like financial services, including specific compliance obligations

2. Staff Transfer Provisions: Include when the outsourcing involves transfer of employees under Maltese employment law

3. Business Continuity and Disaster Recovery: Required for critical services or when mandated by regulatory requirements

4. Step-in Rights: Include for critical services where customer may need to take over operations

5. Anti-Bribery and Corruption: Include for international arrangements or when dealing with public sector

6. Environmental and Social Responsibility: Include when relevant to customer's CSR policies or industry requirements

7. Subcontracting: Include when service provider may need to subcontract certain services

8. Exit Management: Detailed exit provisions for complex services requiring significant transition

1. Service Description: Detailed description of services, deliverables, and technical requirements

2. Service Levels and KPIs: Specific service levels, measurement methods, and remedies for failure

3. Charges: Detailed pricing structure, rate cards, and payment mechanisms

4. Customer Dependencies: Detailed list of customer-provided items, facilities, and assistance

5. Governance Procedures: Detailed procedures for service management, reporting, and escalation

6. Security Requirements: Specific security standards, protocols, and compliance requirements

7. Business Continuity Plan: Detailed continuity and disaster recovery procedures

8. Data Processing Agreement: Detailed GDPR-compliant data processing terms and procedures

9. Exit Plan: Detailed procedures for service transition or termination

10. Key Personnel: List of key personnel and their roles from both parties