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Outsourcing Agreement Template for Austria

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Key Requirements PROMPT example:

Outsourcing Agreement

"I need an Outsourcing Agreement under Austrian law for IT support services, where my company will outsource our helpdesk operations to a local service provider starting March 1, 2025, with particular emphasis on GDPR compliance and data security measures."

Document background
The Outsourcing Agreement serves as a foundational document for organizations seeking to externalize specific business functions or services under Austrian jurisdiction. It is particularly relevant in today's business environment where companies increasingly rely on specialized service providers for operational efficiency and strategic advantage. This document type is designed to comply with Austrian legal requirements while incorporating essential EU regulations, particularly regarding data protection and service provision. The agreement typically covers service specifications, performance metrics, pricing structures, and risk allocation, with special attention to Austrian commercial law principles and GDPR compliance. It's commonly used when establishing long-term business relationships involving service provision, whether for IT services, business processes, or specialized operational functions.
Suggested Sections

1. Parties: Identification and details of the contracting parties (service provider and customer)

2. Background: Context of the agreement and brief description of the parties' business relationship

3. Definitions: Definitions of key terms used throughout the agreement

4. Scope of Services: Detailed description of services to be provided and service boundaries

5. Term and Termination: Duration of the agreement, renewal terms, and termination rights

6. Service Provider's Obligations: Key responsibilities and commitments of the service provider

7. Customer's Obligations: Key responsibilities and commitments of the customer

8. Service Levels: Performance standards and metrics for service delivery

9. Fees and Payment Terms: Pricing, payment schedule, and invoicing requirements

10. Data Protection and Security: GDPR compliance measures and data security requirements

11. Confidentiality: Protection of confidential information and trade secrets

12. Intellectual Property Rights: Ownership and licensing of IP created or used during service provision

13. Liability and Indemnification: Limitation of liability and indemnification obligations

14. Force Majeure: Provisions for unforeseen circumstances preventing performance

15. Governing Law and Jurisdiction: Application of Austrian law and jurisdiction for disputes

16. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment

Optional Sections

1. Transition Services: Details of service transition at the start of the agreement, used when complex implementation is required

2. Exit Management: Procedures for contract termination and service transfer, important for critical business functions

3. Business Continuity: Disaster recovery and business continuity requirements, essential for critical services

4. Regulatory Compliance: Specific regulatory obligations, necessary for regulated industries

5. Insurance: Specific insurance requirements, important for high-risk services

6. Personnel and Subcontractors: Requirements for service provider staff and subcontractor usage, relevant when specific expertise or security clearance is needed

7. Anti-Bribery and Corruption: Compliance with anti-corruption laws, important for international services

8. Environmental Requirements: Environmental standards and compliance, relevant for services with environmental impact

9. Change Control: Procedures for managing changes to services or contract terms, important for long-term or complex services

Suggested Schedules

1. Service Description: Detailed technical and operational specifications of services

2. Service Levels and KPIs: Detailed performance metrics, measurement methods, and penalties

3. Pricing and Payment Schedule: Detailed fee structure, rates, and payment terms

4. Data Processing Agreement: GDPR-compliant data processing terms and security measures

5. Technical Requirements: Technical specifications and requirements for service delivery

6. Approved Subcontractors: List of pre-approved subcontractors and their roles

7. Business Continuity Plan: Detailed disaster recovery and business continuity procedures

8. Transition Plan: Detailed implementation and service transition timeline

9. Exit Plan: Detailed procedures for contract termination and service transfer

10. Contact Details and Escalation Procedures: Key contacts and communication protocols

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok成人版 | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions
















































Clauses












































Relevant Industries

Information Technology

Business Process Services

Manufacturing

Financial Services

Healthcare

Telecommunications

Professional Services

Logistics and Supply Chain

Real Estate

Energy and Utilities

Retail

Education

Relevant Teams

Legal

Procurement

Operations

Information Technology

Finance

Compliance

Risk Management

Vendor Management

Project Management

Data Protection

Strategic Planning

Business Operations

Relevant Roles

Chief Executive Officer

Chief Operating Officer

Chief Financial Officer

Chief Technology Officer

Procurement Manager

Legal Counsel

Contract Manager

Operations Director

IT Director

Risk Manager

Compliance Officer

Project Manager

Vendor Management Specialist

Service Delivery Manager

Data Protection Officer

Business Unit Head

Finance Director

Strategic Sourcing Manager

Industries










Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks, 聽Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination, 聽Severance Pay, Governing Law, Entire Agreemen

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