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The Complaint Letter About Travel Agency is an essential document used when consumers need to formally address issues with travel services in Malaysia. This document is particularly relevant when informal resolution attempts have failed and a formal written complaint is necessary. It is structured to comply with Malaysian consumer protection legislation, including the Consumer Protection Act 1999 and Tourism Industry Act 1992, ensuring that all necessary elements are included for legal validity. The letter should be used when there are significant issues with travel services, such as misrepresentation of services, breach of contract, or unsatisfactory service delivery. It includes sections for detailed description of the complaint, supporting evidence, and specific requests for resolution, all framed within the context of Malaysian consumer rights and travel industry regulations.

1. Sender's Contact Information: Full name, address, contact number, and email of the complainant

2. Date: Current date when the letter is written

3. Recipient's Information: Travel agency's name, address, and if possible, specific department or person responsible

4. Reference Numbers: Booking references, customer ID, or any relevant transaction numbers

5. Subject Line: Clear indication that this is a complaint letter with brief reference to the issue

6. Introduction: Brief statement identifying yourself and your relationship with the travel agency

7. Issue Description: Detailed explanation of the problem, including dates, locations, and specific issues encountered

8. Impact Statement: Description of how the issue has affected you, including any financial losses or inconvenience

9. Resolution Request: Clear statement of what resolution you are seeking (refund, compensation, etc.)

10. Closing Statement: Professional closing with deadline for response and your intended next steps if unsatisfactory