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The Complaint Resolution Letter is a crucial document in Malaysian business communications, used when formal documentation of a grievance and its requested resolution is necessary. This document type is particularly important in the Malaysian context, where it serves as a formal record under the Consumer Protection Act 1999 and related regulations. When drafting a Complaint Resolution Letter, it should clearly state the issue, reference any relevant previous communications, and specify the desired outcome while maintaining professional courtesy, which is particularly important in Malaysian business culture. The document typically follows after unsuccessful informal resolution attempts and may serve as evidence in consumer tribunals or legal proceedings if the matter escalates. It should be drafted with consideration of Malaysian consumer protection laws and local business practices, often serving as a crucial step in the dispute resolution process.

1. Sender's Details: Full name, address, and contact information of the person/organization sending the letter

2. Recipient's Details: Full name, title, organization, and address of the person/department handling the complaint

3. Reference Information: Date, reference numbers, account numbers, or previous correspondence references

4. Subject Line: Clear, concise description of the complaint topic

5. Introduction: Brief statement identifying yourself and the purpose of the letter

6. Complaint Details: Detailed description of the issue, including relevant dates, transactions, or incidents

7. Impact Statement: Description of how the issue has affected you or your business

8. Resolution Request: Clear statement of what resolution or outcome you are seeking

9. Closing Statement: Professional closing with timeline for expected response and your contact information