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The Letter of Complaint for Over Billing is a crucial document used when a customer has identified incorrect charges that exceed the agreed-upon or standard rates for products or services. This document type is particularly relevant in the Malaysian legal context, where consumer rights are protected under various statutes including the Consumer Protection Act 1999 and the Contracts Act 1950. The letter should be used when informal attempts to resolve billing issues have been unsuccessful, serving as a formal escalation step. It typically includes specific details about the billing discrepancy, references to relevant agreements or standard rates, documentation of previous communication attempts, and a clear demand for correction. The document may also reference applicable Malaysian consumer protection laws and regulations, establishing the legal basis for the complaint. In the Malaysian jurisdiction, such formal complaints often precede any involvement of consumer protection authorities or legal proceedings, making them an important step in the dispute resolution process.

1. Sender's Details: Full name, address, contact information, and any relevant account or customer reference numbers

2. Recipient's Details: Company name, department, address, and if possible, specific contact person's details

3. Subject Line: Clear indication that this is a formal complaint about over billing, including relevant account/invoice numbers

4. Introduction: Brief statement identifying yourself and your relationship with the company

5. Billing Issue Details: Specific details about the billing discrepancy, including dates, amounts, and nature of the error

6. Previous Communications: Summary of any previous attempts to resolve the issue, including dates and methods of contact

7. Evidence Reference: Clear reference to the supporting documents that prove the over billing

8. Demanded Resolution: Specific request for correction and timeline for expected response

9. Closing Statement: Professional closing indicating next steps if matter remains unresolved