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A Letter of Complaint for Replacement is a crucial document used when a consumer needs to formally request the replacement of a defective or unsatisfactory product in Malaysia. This document should be used when initial informal attempts to resolve the issue have been unsuccessful, or when the consumer wishes to create a formal record of their complaint. The letter typically includes detailed information about the product, proof of purchase, description of defects, and previous communication attempts, all framed within Malaysia's consumer protection framework. It serves as both a formal request and a potential preliminary step before escalating to consumer tribunals or legal proceedings. The document must comply with Malaysian consumer protection laws and should be written in a professional tone that clearly states the issues and desired outcome while maintaining the consumer's legal rights.

1. Sender's Details: Full name, address, and contact information of the complainant

2. Recipient's Details: Company name, address, and department/person responsible for handling complaints

3. Date: Date when the letter is written

4. Subject Line: Clear indication that this is a complaint letter requesting product replacement

5. Product Details: Specific information about the product including model number, serial number, and date of purchase

6. Problem Description: Detailed explanation of the defect or issue with the product

7. Previous Communication: Reference to any previous contact with the company about this issue

8. Legal Basis: Reference to relevant consumer protection laws and warranty rights

9. Specific Request: Clear statement requesting product replacement

10. Timeline Request: Reasonable timeframe for expected response and action

11. Closing: Professional closing statement and signature