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1. Parties: Identification of the principal and the paying agent, including their registered details and regulatory status
2. Background: Context of the agreement and brief description of the payment services arrangement
3. Definitions and Interpretation: Definitions of key terms and interpretation rules for the agreement
4. Appointment and Scope: Terms of the paying agent's appointment and scope of authorized services
5. Agent's Duties and Responsibilities: Detailed obligations of the paying agent in performing payment services
6. Principal's Duties and Responsibilities: Obligations of the principal including provision of funds and information
7. Payment Processing and Settlement: Procedures for processing payments, settlement timeframes, and reconciliation requirements
8. Fees and Expenses: Compensation structure, payment terms, and reimbursement of expenses
9. Compliance and Regulatory Requirements: Obligations to comply with Malaysian banking laws, AML regulations, and other applicable requirements
10. Representations and Warranties: Standard representations and specific warranties related to payment services
11. Confidentiality: Protection of confidential information and data privacy requirements
12. Liability and Indemnification: Allocation of risks and responsibilities for losses
13. Term and Termination: Duration of agreement and grounds for termination
14. Dispute Resolution: Procedures for resolving disputes, including jurisdiction and governing law
15. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment
1. Electronic Systems and Security: Required when the agreement involves electronic payment systems, covering security protocols and system requirements
2. Sub-Agents: Include when the paying agent is permitted to appoint sub-agents
3. Business Continuity: Required for high-volume or critical payment services, covering disaster recovery and business continuity requirements
4. Insurance: Include when specific insurance coverage is required for the payment services
5. Cross-Border Provisions: Required when payments involve international transfers or multiple jurisdictions
6. Force Majeure: Optional but recommended for agreements with significant operational components
7. Intellectual Property: Required when branded payment services or proprietary systems are involved
1. Schedule 1 - Service Level Agreement: Detailed performance metrics, response times, and service standards
2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, charges, and payment calculation methods
3. Schedule 3 - Operating Procedures: Step-by-step procedures for payment processing, reconciliation, and reporting
4. Schedule 4 - Authorized Representatives: List of authorized signatories and contact persons for both parties
5. Schedule 5 - Required Reports: Templates and specifications for required operational and compliance reports
6. Schedule 6 - System Specifications: Technical requirements and specifications for electronic payment systems
7. Appendix A - Compliance Checklist: Checklist of regulatory requirements and compliance obligations
8. Appendix B - Form of Payment Instructions: Standard forms and formats for payment instructions
Banking & Financial Services
Payment Services
Financial Technology
Securities & Investment
Corporate Services
Insurance
Asset Management
Bond Markets
Capital Markets
Treasury Services
Legal
Finance
Treasury
Compliance
Operations
Risk Management
Corporate Banking
Transaction Banking
Payment Operations
Regulatory Affairs
Trust Services
Agency Services
Chief Financial Officer
Treasury Manager
Compliance Officer
Legal Counsel
Financial Controller
Operations Manager
Payment Services Director
Risk Manager
Relationship Manager
Corporate Banking Head
Transaction Banking Manager
Agency Services Manager
Trust Officer
Payment Operations Officer
Regulatory Compliance Manager
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