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The Complaint Letter For Wrong Delivery Of Goods is an essential business document used when received goods differ from what was originally ordered. This template is specifically designed for use in Nigeria, incorporating relevant provisions from Nigerian commercial law, including the Sale of Goods Act and Federal Competition and Consumer Protection Act. It should be used when there are discrepancies in delivered goods such as incorrect items, quantities, specifications, or quality issues. The document helps establish a formal record of the complaint, outlines the specific issues with the delivery, details the impact of the wrong delivery, and clearly states the desired resolution. It's particularly important in the Nigerian business context where formal documentation of commercial disputes is crucial for potential legal recourse.

1. Sender's Details: Full name, address, contact information, and customer/order reference number of the complainant

2. Recipient's Details: Company name, address, department (if applicable), and relevant contact person

3. Subject Line: Clear identification of the purpose: 'Complaint: Wrong Delivery of Goods - Order Reference [Number]'

4. Order Details: Original order information including date, order number, and description of items ordered

5. Description of Discrepancy: Detailed explanation of what was actually delivered versus what was ordered

6. Impact Statement: Brief description of how the wrong delivery has affected you or your business

7. Requested Resolution: Clear statement of what remedy you are seeking (replacement, refund, etc.)

8. Timeline for Response: Reasonable deadline for when you expect a response