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The Complaint Letter About Washing Machine is a formal document used in New Zealand when a consumer needs to address serious issues with a purchased washing machine. This document is typically used when informal attempts to resolve the issue have failed, and the consumer needs to escalate the matter formally. It incorporates references to New Zealand's consumer protection legislation, particularly the Consumer Guarantees Act 1993 and Fair Trading Act 1986, which provide specific rights and remedies for faulty goods. The letter should be used when there are significant issues with the washing machine's performance, safety, or functionality that breach consumer guarantees, and when seeking specific remedies such as repair, replacement, or refund. The document structure ensures all relevant information is included, from product details to the chronology of the issue, making it easier for the recipient to process and respond to the complaint effectively.

1. Sender's Details: Full name, address, contact number, and email address of the complainant

2. Recipient's Details: Company name, department (if known), address, and any relevant reference numbers

3. Product Details: Specific details about the washing machine including make, model, serial number, and purchase date

4. Problem Description: Clear and factual description of the issue(s) with the washing machine, including when the problem started and its impact

5. Previous Actions Taken: Summary of any attempts to resolve the issue, including dates of previous contacts with the company

6. Legal Rights Reference: Reference to relevant consumer rights under NZ law, particularly the Consumer Guarantees Act 1993

7. Specific Request: Clear statement of what resolution you are seeking (repair, replacement, or refund)

8. Response Timeline: Specification of when you expect to receive a response