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1. Parties: Identifies the contracting parties: the outsourcing company (service provider) and the host company (client)
2. Background: Outlines the context of the agreement, including the purpose of the outsourcing arrangement and the general intent of the parties
3. Definitions: Defines key terms used throughout the agreement, including 'Outsourced Employees', 'Services', 'Workplace', etc.
4. Scope of Services: Details the employee outsourcing services to be provided, including types of roles and responsibilities
5. Term and Renewal: Specifies the duration of the agreement and conditions for renewal
6. Service Provider Obligations: Outlines the outsourcing company's responsibilities, including employment, payroll, and statutory compliance
7. Client Obligations: Details the host company's responsibilities, including workplace conditions, supervision, and coordination
8. Employee Management: Covers recruitment, selection, training, performance management, and discipline procedures
9. Health and Safety: Establishes health and safety responsibilities and compliance requirements for both parties
10. Fees and Payment: Details the fee structure, payment terms, and invoicing procedures
11. Confidentiality and Privacy: Addresses the protection of confidential information and personal data
12. Liability and Indemnification: Allocates risks and responsibilities between parties
13. Dispute Resolution: Outlines procedures for resolving disputes between parties
14. Termination: Specifies termination rights, notice periods, and consequences of termination
1. Immigration Compliance: Required when the agreement involves foreign workers, detailing visa and immigration compliance requirements
2. Intellectual Property: Needed when outsourced employees may create or have access to intellectual property
3. Non-Competition: Optional restrictions on the service provider's ability to provide similar services to competitors
4. Transition Services: Required for complex arrangements where specific transition procedures are needed at the start or end of the agreement
5. Insurance Requirements: Detailed insurance obligations beyond standard coverage
6. Business Continuity: Required for critical service arrangements requiring specific disaster recovery and business continuity measures
7. Security Requirements: Needed when outsourced employees require access to sensitive systems or facilities
1. Schedule 1: Service Specifications: Detailed description of outsourced roles, responsibilities, and service levels
2. Schedule 2: Fee Schedule: Detailed breakdown of fees, charges, and payment calculations
3. Schedule 3: Key Personnel: List of key contacts and their roles from both parties
4. Schedule 4: Employee Minimum Terms: Minimum employment terms and conditions for outsourced employees
5. Schedule 5: Performance Metrics: KPIs and performance measurement criteria
6. Appendix A: Standard Operating Procedures: Detailed procedures for day-to-day operations and management
7. Appendix B: Required Forms and Templates: Standard forms for reporting, requests, and communications
8. Appendix C: Health and Safety Procedures: Specific health and safety requirements and procedures
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