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A Service Agreement sets out the terms and conditions when one party provides specific services to another. It's commonly used by contractors, consultants, and businesses across New Zealand to establish clear expectations about what services will be delivered, payment terms, and each party's obligations.

These agreements protect both service providers and clients by spelling out key details like timeframes, quality standards, and dispute resolution processes. Under NZ contract law, they create legally binding commitments once signed, though some industries (like financial services) must also meet additional regulatory requirements in their service agreements to comply with local legislation.

Use a Service Agreement anytime you're providing or receiving ongoing professional services in New Zealand. It's essential when hiring contractors, consultants, or specialized service providers - from IT support and cleaning services to marketing agencies and business advisors.

The agreement becomes particularly important for services worth over $1,000, services lasting more than a month, or when dealing with sensitive information or valuable assets. Many regulated industries, like financial services and healthcare, require formal Service Agreements to meet their compliance obligations. Having one in place before work begins helps prevent misunderstandings and protects both parties if issues arise.

• Master Subscription Agreement: For recurring subscription-based services, often used in software and technology sectors
• Service Agreement Contract: Standard version for one-off or short-term professional services
• Master Service Agreement: Comprehensive framework for long-term business relationships with multiple service orders
• Short Form Contract: Simplified version for straightforward, low-risk services
• Painter Contract: Specialized agreement for trades and construction services with specific industry terms

• Service Providers: Businesses, contractors, and professionals who draft Service Agreements to outline their offerings, pricing, and delivery terms
• Clients: Organizations or individuals receiving services, who review and negotiate terms to ensure their needs are met
• Legal Advisors: Lawyers and in-house counsel who review and customize agreements to protect their clients' interests and ensure compliance
• Business Managers: Team leaders who oversee service delivery and monitor compliance with agreement terms
• Industry Regulators: Government bodies that set standards for Service Agreements in regulated sectors like financial services or healthcare

• Service Details: List all specific services, deliverables, and quality standards you'll provide
• Pricing Structure: Document your fees, payment terms, and any additional costs or expenses
• Timeline: Outline key dates, milestones, and delivery schedules for the services
• Party Information: Gather complete legal names, contact details, and business numbers for all parties
• Risk Management: Define liability limits, insurance requirements, and confidentiality needs
• Agreement Terms: Set contract duration, renewal options, and termination conditions
• Compliance Check: Use our platform to ensure your agreement meets NZ legal requirements and industry standards

• Parties and Scope: Full legal names, contact details, and clear description of services to be provided
• Payment Terms: Fees, payment schedule, invoicing process, and handling of expenses
• Service Standards: Quality benchmarks, performance metrics, and delivery timeframes
• Term and Termination: Contract duration, renewal options, and conditions for ending the agreement
• Liability and Insurance: Risk allocation, indemnification, and required insurance coverage
• Confidentiality: Protection of sensitive information and intellectual property rights
• Dispute Resolution: Process for handling disagreements under NZ jurisdiction
• Signature Block: Space for authorized representatives to execute the agreement

Service Agreements are often confused with Service Level Agreement (SLA) in New Zealand business contexts. While both deal with services, they serve distinct purposes and contain different elements.

• Primary Purpose: Service Agreements establish the overall business relationship and core obligations between parties, while SLAs focus specifically on performance metrics and service standards
• Scope of Coverage: Service Agreements cover all aspects of the service arrangement including payment, confidentiality, and termination rights. SLAs concentrate on measurable performance targets, response times, and quality benchmarks
• Legal Standing: Service Agreements form the main contract between parties, while SLAs typically function as supporting documents or technical appendices
• Flexibility: Service Agreements tend to remain stable throughout the relationship, while SLAs may be adjusted more frequently to reflect changing service requirements or capabilities