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A Service Agreement sets out the terms and conditions between a service provider and their client in Switzerland. It spells out exactly what services will be delivered, how much they'll cost, and when they'll be completed - protecting both parties under Swiss contract law (Code of Obligations).

These agreements are essential for Swiss businesses offering professional services, from IT consulting to facility management. They detail key elements like quality standards, payment schedules, liability limits, and dispute resolution procedures. A well-crafted service agreement helps prevent misunderstandings and provides clear legal recourse if problems arise.

Use a Service Agreement whenever you provide or receive ongoing professional services in Switzerland. This includes situations like hiring IT consultants, engaging marketing agencies, or contracting maintenance services. It's especially important when the services involve significant financial commitments or access to sensitive business information.

Swiss law requires clear documentation of business relationships, and a Service Agreement helps meet this obligation. It's crucial to have one in place before work begins, particularly for complex projects with multiple deliverables or when working with new business partners. This protects both parties and ensures compliance with Swiss contract law requirements.

• Master Service Agreement: Comprehensive framework for ongoing business relationships, covering multiple future services and projects
• Data Processing Agreement: Specialized agreement for handling personal data under Swiss data protection laws
• Terms Of Use Agreement: Governs digital service delivery and online platform usage
• Simple Contract For Services: Straightforward agreement for one-time or short-term service arrangements
• Landlord Rental Agreement: Specific to property management and rental services

• Service Providers: Consultants, IT companies, maintenance firms, and professional service businesses who offer specialized expertise and need to define their service scope
• Corporate Clients: Swiss businesses seeking external services, from SMEs to large enterprises who need to document service relationships
• Legal Counsel: In-house or external lawyers who draft and review Service Agreements to ensure compliance with Swiss law
• Procurement Officers: Professionals who manage service provider relationships and negotiate agreement terms
• Compliance Managers: Team members who ensure service arrangements meet regulatory requirements and internal policies

• Service Details: List specific deliverables, timelines, and quality standards you expect to provide or receive
• Party Information: Gather complete business details, including company registration numbers and authorized signatories
• Financial Terms: Define pricing, payment schedules, and any performance-linked compensation structures
• Risk Assessment: Identify potential service disruptions and necessary liability provisions under Swiss law
• Compliance Check: Review relevant industry regulations and data protection requirements
• Document Generation: Use our platform to create a legally-sound Service Agreement that includes all mandatory elements

• Parties' Details: Complete legal names, addresses, and registration numbers of service provider and client
• Service Description: Clear, detailed scope of services with measurable deliverables and timelines
• Payment Terms: Pricing, payment schedule, invoicing procedures, and late payment consequences
• Duration and Termination: Contract period, renewal options, and conditions for early termination
• Liability Provisions: Limitations, insurance requirements, and indemnification clauses per Swiss law
• Dispute Resolution: Jurisdiction choice, applicable law, and mediation procedures
• Data Protection: Compliance with Swiss data protection regulations and confidentiality obligations

A Service Agreement often gets confused with a Service Level Agreement in Switzerland, but they serve distinct purposes in business relationships. While both deal with services, they function quite differently under Swiss contract law.

• Scope and Purpose: Service Agreements outline the complete business relationship, including all terms, conditions, and obligations. Service Level Agreements focus specifically on performance metrics and quality standards
• Legal Framework: Service Agreements create the primary contractual relationship under Swiss law. SLAs typically function as supporting documents or addendums
• Content Focus: Service Agreements cover payment terms, liability, termination rights, and general obligations. SLAs detail specific performance targets, response times, and measurement criteria
• Enforcement Approach: Service Agreements provide the main legal remedies for breach. SLAs usually trigger specific penalties or credits within the broader agreement's framework