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1. Emergency Procedures: Special protocols for emergency situations - include if dispatcher handles emergency response coordination

2. International Operations: Additional requirements for cross-border dispatch operations - include if operations extend beyond Switzerland

3. Vehicle Management: Procedures for vehicle tracking and fleet management - include if dispatcher manages vehicle fleet

4. Subcontracting: Terms for engaging substitute dispatchers - include if subcontracting is permitted

5. Remote Working: Provisions for remote dispatch operations - include if remote work is possible

6. Special Industry Requirements: Industry-specific regulations and requirements - include based on specific sector (e.g., dangerous goods, medical transport)

7. Technology Usage: Specific provisions for dispatch software and systems - include if specialized technology is used

8. Non-Compete: Restrictions on working for competitors - include if required by business needs

1. Schedule 1 - Service Level Agreement: Detailed performance metrics and service standards

2. Schedule 2 - Fee Schedule: Detailed breakdown of compensation, bonuses, and additional payments

3. Schedule 3 - Operating Hours and Shift Patterns: Detailed shift schedules and rotation patterns

4. Schedule 4 - Communication Protocols: Standard operating procedures for various communication scenarios

5. Schedule 5 - Training Requirements: Required certifications and training programs

6. Appendix A - Emergency Contact List: List of emergency contacts and escalation procedures

7. Appendix B - Equipment and Systems: List of equipment and software provided to the dispatcher

8. Appendix C - Compliance Checklist: Checklist of regulatory requirements and compliance procedures