The Vehicle Damage Waiver Form is a critical document in New Zealand's vehicle rental industry, designed to protect both the rental company and the customer by clearly defining responsibility for potential vehicle damage. This document should be used whenever a customer opts for additional damage protection beyond the standard rental agreement. It includes specific details about damage coverage, excess amounts, excluded events, and claims procedures, all in compliance with New Zealand legislation including the Fair Trading Act 1986 and Consumer Guarantees Act 1993. The form typically accompanies the main rental agreement and should be completed before the vehicle handover.
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1. Parties: Identification of the rental company and the renter, including full legal names, addresses, and contact details
2. Background: Brief context explaining the purpose of the waiver and its relation to the vehicle rental agreement
3. Definitions: Clear definitions of key terms used in the document, such as 'Vehicle', 'Damage', 'Excess', 'Coverage Period'
4. Vehicle Details: Specific information about the vehicle including make, model, registration number, and current condition
5. Waiver Terms: Detailed explanation of what damage is covered by the waiver and under what circumstances
6. Financial Terms: Cost of the waiver, excess amounts, and payment terms
7. Customer Obligations: Specific responsibilities of the renter regarding vehicle use and reporting of damage
8. Exclusions: Clear listing of situations and types of damage not covered by the waiver
9. Claims Process: Step-by-step procedure for making a claim under the waiver
10. Declaration: Statement confirming the renter understands and accepts the terms of the waiver
1. Additional Drivers: Section for registering and covering additional authorized drivers - include when multiple drivers are permitted
2. International Drivers: Special terms and requirements for international drivers - include for businesses serving tourists
3. Commercial Use: Special conditions for business or commercial use of the vehicle - include when renting to business customers
4. Special Conditions: Any unique terms based on vehicle type or rental circumstances - include for luxury or specialized vehicles
5. Insurance Options: Details of different insurance levels available - include when offering multiple coverage options
1. Vehicle Condition Report: Detailed checklist and diagram for marking existing damage and vehicle condition at pickup
2. Photographic Evidence: Space for reference to or attachment of photos documenting vehicle condition
3. Authorized Drivers Form: Form for recording details of additional authorized drivers
4. Excess Reduction Options: Table showing different excess reduction options and their costs
5. Incident Report Form: Template form for reporting any incidents or damage during the rental period
Relevant legal definitions
Clauses
Relevant Industries
Car Rental
Tourism and Hospitality
Fleet Management
Transportation
Insurance
Automotive
Corporate Services
Travel and Tourism
Vehicle Leasing
Relevant Teams
Legal
Operations
Customer Service
Risk Management
Sales
Claims Processing
Fleet Management
Compliance
Front Desk Operations
Documentation
Relevant Roles
Rental Manager
Fleet Operations Manager
Customer Service Representative
Risk Manager
Insurance Coordinator
Legal Counsel
Compliance Officer
Branch Manager
Sales Representative
Claims Handler
Vehicle Fleet Administrator
Operations Director
Customer Experience Manager
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