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1. Sender's Details: Full name, address, contact information, and customer reference number if applicable
2. Recipient's Details: Company name, address, department, and relevant contact person
3. Date: Date when the letter is written
4. Subject Line: Clear indication that this is a complaint regarding wrong book delivery
5. Order Details: Order number, date of order, and details of books ordered
6. Description of Issue: Clear explanation of what was incorrectly delivered and how it differs from the order
7. Impact Statement: Explanation of how this wrong delivery has affected you
8. Previous Communication: Reference to any previous attempts to resolve the issue
9. Requested Resolution: Clear statement of what action you want the company to take
10. Closing: Professional closing with timeline for expected response
1. Return Policy Reference: Include when referring to company's specific return or exchange policies
2. Legal Rights Reference: Include when you need to reference consumer protection laws or legal rights
3. Urgency Statement: Include when the matter requires immediate attention (e.g., for textbooks needed for current semester)
4. Cost Implications: Include when there are additional costs incurred due to the wrong delivery
5. Alternative Resolution: Include when proposing alternative solutions to resolve the issue
1. Proof of Purchase: Copy of original order confirmation, receipt, or invoice
2. Delivery Documentation: Delivery note or shipping confirmation showing what was actually received
3. Product Photos: Pictures showing the wrong items received (if applicable)
4. Communication Log: Copies of any previous emails or communication regarding the issue
Retail
Publishing
Education
E-commerce
Logistics and Delivery
Libraries and Information Services
Academic and Educational Resources
Consumer Goods
Customer Service
Order Fulfillment
Quality Assurance
Logistics
Claims Processing
Legal Affairs
Customer Experience
Operations
Retail Operations
E-commerce Operations
Customer Service Representative
Retail Manager
Bookstore Manager
E-commerce Operations Manager
Logistics Coordinator
Consumer Rights Advisor
Sales Representative
Quality Assurance Manager
Customer Experience Manager
Delivery Operations Supervisor
Claims Handler
Compliance Officer
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