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The Complaint Letter For Wrong Delivery Of Books is a formal document used in Nigeria when a customer receives incorrect book deliveries from suppliers or retailers. This document type is essential in the Nigerian market where e-commerce and traditional retail book sales often face logistics challenges. It should be used when there is a clear discrepancy between ordered and delivered books, and initial informal resolution attempts have been unsuccessful. The letter must comply with Nigerian consumer protection legislation, particularly the Consumer Protection Act 1992 and Federal Competition and Consumer Protection Act 2018. It includes crucial elements such as order details, description of errors, evidence of purchase, and clear demands for resolution. The document serves as an official record of the complaint and can be used in further legal proceedings if necessary.

1. Recipient Details: Complete contact information of the bookstore or supplier, including name, address, and department (if applicable)

2. Reference Information: Order number, invoice number, date of purchase, and any other relevant transaction identifiers

3. Subject Line: Clear indication that this is a complaint regarding wrong book delivery

4. Order Details: Specific details about what was ordered - titles, quantities, and prices of the books that were supposed to be delivered

5. Description of Error: Clear explanation of what was actually received and how it differs from what was ordered

6. Impact Statement: Brief explanation of how this error has affected you

7. Requested Resolution: Clear statement of what remedy you are seeking (replacement, refund, etc.)

8. Action Timeline: Reasonable timeframe for expected response and resolution

9. Contact Information: Your complete contact details for response