The Cloud Services Agreement serves as the primary contractual framework for organizations engaging cloud service providers in Singapore. This document is essential when establishing cloud computing arrangements, whether for Infrastructure as a Service (IaaS), Platform as a Service (PaaS), or Software as a Service (SaaS). It incorporates Singapore's stringent data protection requirements, cybersecurity standards, and industry-specific regulations, while addressing critical aspects such as service levels, data sovereignty, and business continuity.
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Key Requirements PROMPT example:
Cloud Services Agreement
"Need a Cloud Services Agreement governed by Singapore law for our AI software company to provide cloud-based machine learning services to enterprise customers in the APAC region, with specific focus on data protection and cross-border data transfers."
1. Parties: Identification of contracting parties including registered addresses and company details
2. Background: Context of the agreement and brief description of the cloud services to be provided
3. Definitions: Key terms used throughout the agreement including technical and legal definitions specific to cloud services
4. Services: Detailed description of cloud services, service levels, and support obligations
5. Data Protection and Security: Obligations regarding data protection, security measures, and compliance with Singapore PDPA
6. Charges and Payment: Pricing, payment terms, and billing procedures
7. Term and Termination: Duration of agreement and termination provisions
8. Confidentiality: Protection of confidential information and trade secrets
9. Liability and Indemnification: Limitations of liability and indemnification provisions under Singapore law
1. Professional Services: Additional implementation or consulting services (include when professional services are part of the offering)
2. Regulatory Compliance: Specific regulatory requirements for regulated industries such as financial services or healthcare
3. Insurance: Insurance requirements and coverage specifications for high-value or high-risk services
4. Source Code Escrow: Source code escrow arrangements for enterprise customers requiring additional security
1. Service Level Agreement (SLA): Detailed service levels, metrics, and remedies
2. Service Description: Technical specifications and detailed service descriptions
3. Data Processing Agreement: Detailed data processing terms and PDPA compliance requirements
4. Security Requirements: Detailed security measures and requirements
5. Price List: Detailed pricing information and payment terms
6. Business Continuity Plan: Disaster recovery and business continuity procedures
7. Exit Plan: Procedures for service transition upon termination
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