This Service Level Agreement Cyber Security is designed for organizations requiring formal cybersecurity service arrangements in Singapore. It addresses the critical need for defined security standards, response protocols, and compliance with Singapore's cybersecurity regulations. The agreement is particularly relevant given increasing cyber threats and regulatory requirements under the Cybersecurity Act 2018 and PDPA. It provides comprehensive coverage of security monitoring, incident response, compliance reporting, and service level metrics, making it essential for organizations seeking to formalize their cybersecurity service arrangements with providers.
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1. Parties: Identification and details of the service provider and client
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Service Scope: Detailed description of cybersecurity services to be provided
5. Service Levels: Specific performance metrics and standards
6. Response Times: Timeframes for different types of incidents and requests
7. Reporting Requirements: Regular reporting obligations and formats
8. Data Protection Obligations: Compliance with PDPA and data security requirements
9. Term and Termination: Duration and conditions for ending the agreement
1. Sector-Specific Compliance: Additional requirements for specific regulated industries such as finance, healthcare, or critical infrastructure
2. Cross-Border Data Transfers: Rules and requirements for international data movement when services involve multiple jurisdictions
3. Security Certifications: Specific security certifications and standards requirements when mandated by client or industry
1. Service Level Metrics: Detailed performance indicators and measurement methods
2. Price Schedule: Detailed pricing structure and payment terms
3. Incident Response Plan: Detailed procedures for handling security incidents
4. Technical Requirements: Specific technical specifications and requirements
5. Contact Matrix: Key contacts and escalation procedures
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