tiktok成人版

Vulnerability SLA for Singapore

Vulnerability SLA Template for Singapore

A Vulnerability Service Level Agreement (SLA) under Singapore law establishes the terms and conditions for vulnerability management services, including detection, reporting, and remediation timeframes. The document incorporates requirements from Singapore's Cybersecurity Act 2018 and related regulations, defining specific service levels, response times, and reporting obligations. It includes provisions for compliance with local data protection laws and industry-specific requirements, particularly relevant for Critical Information Infrastructure (CII) operators.

Your data doesn't train Genie's AI

You keep IP ownership聽of your information

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Download a Standard Template

4.6 / 5
4.8 / 5
Access for free
OR

Alternatively: Run an advanced review of an existing
Vulnerability SLA

Let tiktok成人版's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.

What is a Vulnerability SLA?

This Vulnerability SLA is designed for organizations requiring formal commitments for vulnerability management services in Singapore. The agreement sets out specific service levels, response times, and remediation commitments for identifying and addressing security vulnerabilities, aligned with Singapore's cybersecurity regulations and industry standards. It is particularly relevant for organizations subject to the Cybersecurity Act 2018 and those requiring structured vulnerability management processes. The document includes detailed metrics, reporting requirements, and compliance obligations specific to Singapore's regulatory environment.

What sections should be included in a Vulnerability SLA?

1. Parties: Identification of service provider and client

2. Background: Context and purpose of the vulnerability management service

3. Definitions: Key terms including vulnerability categories, severity levels, and response times

4. Service Levels: Detailed response times and remediation commitments for different vulnerability categories

5. Reporting Requirements: Frequency and format of vulnerability reports

6. Incident Response Process: Steps to be taken when vulnerabilities are discovered

7. Performance Measurement: Metrics and KPIs for measuring compliance

What sections are optional to include in a Vulnerability SLA?

1. Industry-Specific Compliance: Additional requirements for regulated industries (e.g., financial services, healthcare)

2. Cross-Border Considerations: Requirements for international data transfer and compliance when services span multiple jurisdictions

3. Third-Party Integration: Requirements for handling third-party security tools when external security tools are part of the solution

What schedules should be included in a Vulnerability SLA?

1. Severity Level Definitions: Detailed criteria for categorizing vulnerabilities

2. Response Time Matrix: Detailed breakdown of response times by severity level

3. Reporting Templates: Standard formats for vulnerability reports

4. Pricing Schedule: Fee structure and service costs

5. Technical Requirements: Specific technical standards and protocols to be followed

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok成人版 | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Singapore

Cost

Free to use
Relevant legal definitions









































Clauses



































Industries

Cybersecurity Act 2018: Singapore's primary legislation for cybersecurity matters, establishing a framework for protection of Critical Information Infrastructure (CII) and creating licensing schemes for cybersecurity service providers

Personal Data Protection Act 2012: Governs the collection, use, and disclosure of personal data by organizations, including data breach notification requirements and data protection standards

Computer Misuse Act: Criminalizes unauthorized access and modification of computer material, providing legal framework for cybercrime prevention

Electronic Transactions Act: Provides legal foundation for electronic transactions and digital signatures, ensuring enforceability of electronic contracts

MAS Technology Risk Management Guidelines: Regulatory guidelines by Monetary Authority of Singapore for financial institutions, specifying requirements for technology risk management and cybersecurity

MAS Notice on Cyber Hygiene: Mandatory requirements for financial institutions to implement essential cybersecurity practices and controls

ISO/IEC 27001: International standard for information security management systems, providing framework for managing sensitive information

CVSS Framework: Common Vulnerability Scoring System - standardized method for rating the severity of security vulnerabilities

NIST Cybersecurity Framework: Voluntary guidance for managing and reducing cybersecurity risk, widely recognized international standard

Singapore Contract Law: Common law principles governing formation and enforcement of contracts in Singapore

Unfair Contract Terms Act: Legislation controlling the use of unfair terms in contracts, particularly relevant for limitation of liability clauses

CII Obligations: Specific requirements and obligations for Critical Information Infrastructure owners under Singapore's Cybersecurity Act

Cross-border Data Transfer Requirements: Regulations governing the transfer of data outside of Singapore, particularly under PDPA

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks, 聽Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination, 聽Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Third Party SLA

A Singapore-law governed agreement defining service levels, metrics, and obligations between a service provider and customer.

find out more

Vulnerability SLA

A Singapore-law governed agreement defining service levels and response times for vulnerability management services.

find out more

Work Level Agreement

A Singapore-compliant Work Level Agreement defining role expectations, responsibilities, and performance standards within employment law requirements.

find out more

Software As A Service Service Level Agreement

A Singapore-law governed Service Level Agreement for SaaS providers, establishing service standards and compliance requirements.

find out more

SLA Supplier Agreement

A Singapore-law governed agreement defining service levels and performance metrics between supplier and customer.

find out more

SLA SOP

A combined SLA and SOP document under Singapore law that defines service standards and operational procedures while ensuring compliance with local regulations.

find out more

SLA Outsourcing Services

A Singapore-law governed SLA defining terms, conditions, and performance metrics for outsourced service delivery.

find out more

SLA For Development Projects

A Singapore-law governed service level agreement defining performance standards and deliverables for software development projects.

find out more

SLA For API

A Singapore-compliant legal agreement defining API service performance standards, security requirements, and service level commitments.

find out more

SLA Communication

A Singapore-law governed Service Level Agreement defining standards and metrics for communication services, aligned with local telecommunications regulations.

find out more

Service Level Agreement In Procurement

A Singapore-law governed agreement defining service levels and performance metrics in procurement relationships.

find out more

Service Level Agreement For Consultants

A Singapore-law governed agreement defining performance standards and terms for consulting services.

find out more

Service Level Agreement For Cloud Services

A cloud services agreement under Singapore law defining service levels, performance metrics, and compliance with local data protection requirements.

find out more

Service Level Agreement Cyber Security

A Singapore-law governed agreement establishing performance metrics and standards for cybersecurity services delivery.

find out more

Service Level Agreement Availability

A Singapore-law governed agreement defining service availability commitments, measurement metrics, and compensation mechanisms for service disruptions.

find out more

Service Based SLA

A Singapore-law governed agreement defining service levels and performance metrics between service provider and customer.

find out more

Sales And Marketing SLA

A Singapore-law governed Service Level Agreement defining performance standards and responsibilities for sales and marketing services.

find out more

MSP Service Level Agreement

A Singapore-law governed Service Level Agreement defining terms between an MSP and client, including service metrics and compliance requirements.

find out more

Library Service Level Agreement

A Singapore-compliant agreement defining library service standards, performance metrics, and operational parameters between service providers and clients.

find out more

IT Helpdesk SLA

An IT Helpdesk Service Level Agreement compliant with Singapore law, defining support service standards and performance metrics.

find out more

Internal Service Level Agreement Between Departments

A Singapore-law governed agreement defining service standards and performance metrics between departments within the same organization.

find out more

Global SLA

A Singapore law-governed agreement establishing global service performance standards and metrics for cross-border service delivery.

find out more

Generic SLA

A Singapore law-governed Service Level Agreement defining service standards and performance metrics between providers and recipients.

find out more

Firewall SLA

A Singapore-law governed agreement defining service levels and performance metrics for firewall services, incorporating local cybersecurity requirements.

find out more

External SLA

A Singapore-law governed agreement defining service standards and performance metrics between a service provider and external client.

find out more

Enterprise SLA

A Singapore-governed legal agreement defining service standards and performance metrics between service providers and enterprise customers.

find out more

Dynamic SLA

A Singapore-law governed agreement establishing dynamic, adjustable service levels and performance metrics between service providers and customers.

find out more

Defect SLA

A Singapore law-governed agreement defining service levels for defect management and resolution in IT services.

find out more

Customer Service Service Level Agreement

A Singapore-law governed agreement establishing measurable standards and obligations for customer service delivery, including performance metrics and compliance requirements.

find out more

SLA In Engineering

A Singapore-compliant Service Level Agreement defining performance standards and obligations for engineering services delivery.

find out more

SLA Application

A Singapore-law governed agreement defining service levels and performance standards for software applications.

find out more

Service Level Agreement Pricing

A Singapore-law governed agreement defining service pricing, performance metrics, and financial terms between service provider and customer.

find out more

Interdepartmental SLA

A Singapore-compliant internal agreement defining service standards and responsibilities between organizational departments.

find out more

High Availability SLA

A Singapore-law governed agreement defining service uptime commitments and performance guarantees with associated remedies.

find out more

Business Level Agreement

A Singapore-law governed agreement defining business performance standards and operational expectations between organizations or business units.

find out more

SLA With Vendor

A Singapore-law governed agreement setting performance standards and metrics for vendor-provided services.

find out more

SLA Payment Terms

A Singapore-law governed document establishing payment terms and conditions for service level agreements.

find out more

SLA In Logistics

A Singapore-law governed agreement defining service levels and performance metrics between logistics providers and their clients.

find out more

SLA Service License Agreement

A Singapore-governed agreement defining service levels, performance metrics, and terms between service provider and customer.

find out more

SLA In Banking

A banking service level agreement under Singapore law that defines performance metrics and compliance requirements between banks and service providers.

find out more
See more related templates

骋别苍颈别鈥檚 Security Promise

Genie is the safest place to draft. Here鈥檚 how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; 骋别苍颈别鈥檚 AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

We are ISO27001 certified, so your data is secure

Organizational security:

You retain IP ownership of your documents and their information

You have full control over your data and who gets to see it