The SLA Outsourcing Services agreement is essential for organizations in Singapore seeking to formalize their outsourcing arrangements with service providers. This document is particularly relevant in the context of Singapore's highly regulated business environment, where clear service levels, data protection, and compliance requirements must be documented. The agreement typically includes detailed performance metrics, security requirements, data handling protocols, and remedial measures, while ensuring compliance with Singapore's regulatory framework including PDPA and industry-specific regulations.
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1. Parties: Identification of contracting parties and their legal details
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Services Description: Detailed description of services to be provided
5. Service Levels: Performance metrics and standards
6. Pricing and Payment Terms: Fee structure, payment schedule, and related terms
7. Term and Termination: Duration and conditions for ending the agreement
8. Data Protection and Security: Obligations regarding data handling and security measures
1. Transition Services: Terms governing the transition of services from current provider or to new provider
2. Business Continuity: Requirements for disaster recovery and business continuity planning
3. Staff Transfer: Terms and conditions related to the transfer of employees in outsourcing arrangements
1. Schedule 1 - Service Level Agreement Details: Detailed metrics, measurement methods, and penalties for service level breaches
2. Schedule 2 - Pricing Schedule: Detailed breakdown of fees, charges, and payment terms
3. Schedule 3 - Security Requirements: Specific security protocols, standards, and compliance requirements
4. Schedule 4 - Data Processing Agreement: Detailed terms and conditions for handling personal data in compliance with PDPA
5. Schedule 5 - Exit Plan: Procedures and requirements for service termination and transition
Relevant legal definitions
Clauses
Relevant Industries
Relevant Teams
Relevant Roles
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